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Director of Operations

3 months ago

Vancouver, British Columbia, Canada Alpine Building Maintenance Full time

Alpine has grown to become one of Canada's leading janitorial and building maintenanceservice providers to over 2000 distinct facilities across Canada. Our commitment to excellenceand passion to serve sets us apart. With a history spanning over 40 years, Alpine has been atthe forefront of various innovative industry approaches and concepts. Alpine's brand of"Reflecting Excellence" distinguishes it from others. We aspire to always be the best, by deliveringon our promises, exceeding our clients and employee's expectations.

Job Overview

Reporting to the Vice President, Western Canada, the Director of Operations is directlyresponsible for all aspects of managing the operations and people at a multi building, 1,000,000sq ft site in the Lower Mainland. In this critical role, you will be the face of our company for theclient and will provide excellent customer service by building meaningful relationships andmaintaining client satisfaction by coordinating between our internal team and the client toprovide exceptional service. The successful candidate will oversee and supervise the servicedelivery by Site Managers, Site Supervisors, and a team of over 100 cleaners, and support thebusiness by providing a roadmap and business strategy to ensure both profitability andperformance. This position requires a talented and experienced individual who cancommunicate with our client on a daily basis and can also manage the staffing and servicelevels of our operations team at the site. The successful candidate must be comfortable takingon both strategic and tactical work, they will have a proven track record of building teams andbe the type of leader who is willing to pitch in wherever needed in order to succeed.

Duties and Responsibilities


• Lead a team of Site Managers and Site Supervisors to maintain the highest

standard of safety, service and performance of employees


• Build and maintain positive working relationships with clients and deal with

escalated concerns and complaints


• Liaise with clients on a daily and weekly basis to provide updates on KPI's


• Establish effective communication channel to ensure seamless flow of

communication between clients, management and respective supervisors and team

members


• Conduct business reviews to ensure clients are satisfied with our service delivery


• Developing and/or implementing work processes


• Tour sites to evaluate and direct appropriate corrective measures to address any


• Conduct research and analysis to determine operational effectiveness, capacity

utilization, and operating cost containment


• Develop effective coaching strategies to increase productivity and performance


• Manage budget, supplies and assets for the assigned areas


• Ensure quality assurance requirements are being followed and implements

innovative ideas for process improvement

Qualifications and Skills


•A minimum of 5 years of hands-on business operations and account

management leadership experience in a challenging and demanding work environment


• A Bachelor's Degree in a related field is considered an asset


• Must possess operational knowledge of related industry (Prefer previous

operations management experience within the building maintenance industry)


• A full understanding of budgeting and costing in relation to the account, ability to

implement change where areas are underperforming and take best practices from

performing areas


• Professional approach to the client and the diverse work force in the industry


• Ability to raise concerns with the client on a professional level as well to foresee

potential issues that may arise based on conditions and unforeseen events


• Confidence to speak up and push back diplomatically and respectfully


• Effective leadership skills are essential in this role


• Ability to grow sales by identifying adjacent or growth opportunities


• Experience conducting quality assurance audits


• Friendly, outgoing personality with excellent communication and relationship


• Proven presentation skills and experience in public speaking


• Must be self-motivated, outgoing and energetic with a high level of commitment

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It's important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

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