Store Supervisor

2 weeks ago


Hamilton, Ontario, Canada Lady Glaze Doughnuts INC. Full time

Major Responsibilities:

-
Provide superior customer service and support Lady Glaze's vision of the best fresh shopping experience.
-
Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust.
-
Effectively communicate and support the team with huddles, product knowledge, corporate policies and procedures and Health and Safety.
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Floor support and supervision, including serving customers, merchandising and rotation, breaks and general department cleanliness.
-
Support office management (e.g. completing inventory and orders, invoices, scheduling, payroll).
-
May be requested to undertake other related duties on a periodic basis.

People Management
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Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
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Provides ongoing performance feedback and conducts and records regular performance reviews
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Assists the Manager in building the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
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Communicates with all shifts on day to day operations and critical areas of focus
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Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Financial Management
-
Assists the Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Labour costs in the shop
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Responsible for daily cash procedures and assists with financial reporting

Operational Management
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Assists with ordering of supplies and overall building maintenance and cleanliness
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Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
-
Is able to enforce and comply with pre-established Lady Glaze operating procedures
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Ensures high standards of guest experience are maintained
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Resolves guest complaints and turns potentially negative situations into positive ones
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Assists Manager in running company-wide incentive programs
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Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
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Manages team member scheduling to ensure adequate coverage on all shifts
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Understands the importance of supporting the Manager and presents a 'unified front' to all team members

Health & Safety
-
Works in compliance with the occupational health and safety legislation
-
Uses or wears personal protective equipment or clothing as required
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Knows, understands and follows safe work practices and procedures
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Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
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Responds to and corrects unsafe acts and conditions
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Enforces employee compliance in regard to the Shop's health and safety policies and procedures
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Initiates performance counselling and takes disciplinary actions for non-compliance in matters related to health and safety
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Assists the Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant's health and safety practices and program

Safe food handlers certificate is required for this job. If you do not have it already you will have one month after hiring to complete the course.

Salary:
$17.00-$18.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Supervising: 2 years (preferred)
  • Customer service: 3 years (preferred)

Licence/Certification:

  • Food Handler Certification (preferred)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)

Work Location:
One location
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