Director, Site Performance Management

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank.

We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too.

Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.


The Director leads and oversees Global Transaction Banking's Product Onboarding platform for cash management and payments products across key geographies including Canada, US, and Mexico.

This role will lead the team to develop and execute the product onboarding platform roadmap to digitize and accelerate the end-to-end processes associated with product onboarding for our clients across small business, commercial, corporate, and FI clients.

This includes championing platform migration from legacy applications to the target state platform, while enabling digital self-service options in collaboration with digital channel teams across Scotiabank's priority regions.


Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Work collaboratively with client servicing and operations teams to jointly establish roadmap priorities and approaches, ensuring the platform enhances client experience, operational efficiency, and user experience.

Oversee all stages of the platform's lifecycle, from product vision & design through development and implementation, user training, and ongoing enhancements.

Leverage new technology and innovative practices to enhance platform functionality while driving client facing self service capabilities that integrate into Global Transaction Banking's digital channel offerings.

Establish and monitor performance metrics to assess platform effectiveness, user satisfaction, and alignment with business goals.

Communicate and collaborate with internal stakeholders including executive leadership to drive alignment on objectives and priorities and establish supporting business cases.

Monitor and evaluate transaction banking and digital transformation trends and incorporate into roadmap objectives and strategies
8+ years of relevant Strategy, Product, or client operations experience within commercial/transaction banking
~ Deep understanding of cash management and transaction banking services
~ Previous experience in leading complex, large-scale initiatives across cross-functional teams in Lean/Agile operating environments
~ Proven track record of defining and executing strategic outcomes, supporting executive level decision making
~ Spanish speaking is an asset

That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.


With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please . Candidates must apply directly online to be considered for this role.

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