Field Support Specialist

2 weeks ago


Vancouver, British Columbia, Canada Insight Global Full time

DAY TO DAY:

Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work.

They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization.


You will:

  • Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposal
  • Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office
  • Onboard new users and other daytoday IT support tasks as coordinated by a central support ticketing system
  • Assist in meeting room technology maintenance

MUST HAVES:
1+ years (and no more than 4 years) of IT and Customer Service-related education
  • Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc) ie.
can open and close an active ticket - Help desk experience both in person and virtually - Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment - Active Directory Experience - Strong communication skills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members -A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment

PLUSSES:

  • Office 365 administration experience (EX.
with admin portals)-Extensive Hardware configuration and installation experience -Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions). -Has a car & drivers license for travel to and from New Westminster office as needed

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