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Technical Support Specialist on the field

3 months ago

Vancouver, British Columbia, Canada Hyundai Auto Canada Corp. Full time
Automotive Technical Support Specialist- WZ
We are also a thriving hub of innovation, automotive excellence, and sheer driving passion.

Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers.

But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

The overall purpose of this position is to provide Hyundai vehicle technical support to the Company's Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner.

Respond to dealership requests for technical assistance via phone or electronically
Diagnose and resolve technical hardware and software issues
Follow standard help desk procedures
Log all help desk interactions
Identify and escalate situations requiring urgent attention
Document and escalate emerging quality issues from the field
Excellent Automotive Technical skills
Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systems
Experience with teaching/coaching technical aptitudes
diploma / certificate / trade license or an equivalent combination of experience and education.
Flexible start times and Hybrid working environment.
Tuition Reimbursement Support
All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you

If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don't meet every item listed above, or if you have never worked in automotive, we would love to hear from you.

We are committed to providing employees with an experience that will help them grow and develop professionally. We are also committed to meeting the needs of people with disabilities and their accessibility requirements.