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Technology Deployment and Operations Technician
3 months ago
With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the xmkym (Musqueam), Swxwú7mesh Úxwumixw (Squamish) Nation, and slilwta (Tsleil-Waututh) Nation.
At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canada's most diverse school systems and equity and inclusivity are at the forefront of our approach to education.
Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit
THE OPPORTUNITY: TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN (INFORMATION TECHNOLOGY SUPPORT A)
SPECIAL EDUCATION TECHNOLOGY BC (SET-BC)
Special Education Technology BC is a Provincial Outreach Program funded by the Ministry of Education and Child Care (ECC) and hosted by the Vancouver School Board. SET-BC was established in 1989 by the Special Education Branch of the BC Ministry of Education to provide assistive technology services for students living with physical disabilities. For more information, please visit
In this position, you will:
Perform information technology functions to support the work at SET-BC
Provide IT support either working remotely or onsite in District and school locations, to internal education staff and provincial school teams
Receive phone calls, emails, walk-ups and online submissions and record, categorize, prioritize, and assign requests for technical services
Provide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on site
Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients needs to ensure accurate information is collected, perform troubleshooting steps and work towards first level resolution
Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations across the province
Create and deploy Assistive Technology software system and application packages
Provide feedback on applications and system features, advise on use and implement and support as directed
Identify problems, monitor, administer and problem solve various system, network, and operational issues
Prepare and maintain records and statistics
Liaise with Assistive Technology vendors and suppliers
Perform other work within the job band as assigned
QUALIFICATIONS
Completion of grade 12 plus one (1) year of full time equivalent post-secondary training in a relevant technology discipline
Minimum of one (1) year of experience in information technology
Experience working in a K-12 education organization is an asset
Skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, printing technologies
Excellent communication skills (verbal and written)
Skill in supportively answering and responding to phone calls and emails
Skill in implementing, problem solving, supporting network technologies, and repairing computer technologies
Experience with assistive technology, refreshable braille devices and technology knowledge of student mounting systems (ReHadapt, Daessy, IDEAS) is an asset
Candidate must demonstrate three core competencies (Collaboration, Communication for Results, Problem Solving) and two role specific competencies, (Initiative, Information System Knowledge) at the basic level
Must be able to meet the following assessment: Hands-on 1-hour series of tasks/problems (70%+)
COMPENSATION
The salary for this position is $33.59/hour (paid as 7 hours/day) plus a comprehensive benefits package, including Municipal Pension Plan, Vancouver Employee Savings Plan, Extended Health, Dental, Group Life, Long Term Disability, Vacation, & Gratuity Days.
TO APPLY
Create a profile on Make a Future
Click "Apply Now" under Support positions
Upload all supporting documents. Your application must include a cover letter, resume and your last 3 direct supervisors/managers as references.
Answer the job posting questions
Once your application has been submitted you will receive a confirmation email.
This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Please note, only candidates shortlisted for an interview will be contacted.
Only shortlisted candidates will be notified for an interview.
The VSB has been given approval from the Human Rights Tribunal for a Special Program under s of the Human Rights Code. Under this special program, the VSB seeks to preferentially hire Aboriginal persons to a variety of teaching positions. Therefore, each applicant may wish to provide, on a voluntary basis, information whether they self-identify as an Aboriginal person.
