Remote and Onsite IT Technician

7 days ago


Greater Toronto Area, Canada Techsense Inc. Full time

About us
Techsense Inc. is a Managed Service Provider that was founded in Toronto in 2004.

We are growing, and looking for a responsible and hard working IT Technician to assist with network deployments/Remote IT Support in Toronto and the GTA.


Our work environment includes:

  • Growth opportunities
  • Casual work attire
  • Onthejob training
  • Remote Hybrid Work
We are looking for an IT Technician to join our team.

This position takes on two roles, one mainly as Remote Network Administrator, where you will play a critical role in providing computer and network-related support to our clients.

Second role, performing network installations and upgrades for customers at their location(s).

Key Responsibilities:

Main Role and Key Responsibilities:

  • Provide technical support to clients by troubleshooting and resolving hardware and software issues.
  • Diagnose and resolve network connectivity issues.
  • Collaborate with team members and clients to ensure efficient IT operations.
  • Document and maintain accurate records of IT support requests and resolutions.
  • Perform system backups and data recovery procedures.
  • Complete setup and maintenance of IT infrastructure.

Secondary Role and Key Responsibilities:

  • Go onsite to perform network installations and upgrades.
  • Perform staging of equipment in the lab.
  • Install and configure new equipment.
  • Installation of CAT6 cabling. (Physical work)
  • Maintain accurate documentation and reporting.

Qualifications:

  • At least 3 years of experience with dealing with networks and computers troubleshooting
  • Advanced network administrator and server troubleshooting
  • Network certification or MCSE a plus
  • Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
  • Strong knowledge of Windows and Microsoft 365 operating systems.
  • Experience with Antivirus and Data Backups
  • Proficiency in troubleshooting hardware and software issues.
  • Customerfocused attitude with a commitment to delivering highquality support.
  • Willing to go onsite to provide IT support and troubleshooting
  • Willing to go onsite and perform physical network upgrades (such as pulling cables and mounting rack and switches)

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 12 months

Salary:
$22.00-$28.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Application question(s):

  • Do you have your own vehicle to drive to different work sites across Ontario?
  • Are you able to stay overnight for up to 1 to 2 weeks for a project? (Accommodation provided)

Ability to Commute:

  • Greater Toronto Area, ON (required)

Work Location:
In person

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