Clinic Account Manager

2 weeks ago

Toronto, Ontario, Canada Vertex Pharmaceuticals Full time
Job Description

General Summary:


The Clinic Account Manager will be responsible for ensuring that stakeholders have the information needed on CFTR modulators to make informed decisions related to treatment.

This role will have a good understanding of topics pertaining to product education, reimbursement, and the patient assistance program.

This role must be able to understand and communicate highly scientific information to key stakeholders and have the ability to see the world through the eyes of customers.


Key Duties and Responsibilities:

  • Serves as a critical role in establishing Vertex as a leader in the CF field and the commitment to supporting the CF community.
  • Interacts with key stakeholders (Healthcare Providers and Private Payers) in assigned geography; Promotes on safe and effective use of our drug(s), in accordance with the product label(s),within company training and policies, and using approved resources; Interacts with private payers to promote coverage of approved drugs.
  • Supports Healthcare Provider & Payer Learning needs
  • Provides key stakeholders relevant disease state education, within company training and policies and utilizing approved materials; Supports other nonpromotional learning activities within territory, as appropriate; Educates stakeholders on private and public reimbursement process and criteria for approved drugs (not specific to individual patients).
  • Disseminates and communicates general information about the Vertex patient support programs; Helps to coordinate the connection between individual CF Centers and the third party vendor responsible for the patient support programs.
  • Understands account and regional dynamic (qualitative and quantitative);
  • Identifies key opportunities by account; Builds territory plans and tracks performance.
  • Uses account management approach that is all inclusive of entire clinic teams
  • Entrepreneurial approach to account management
  • Cross functional collaboration with market access team, public affairs team, marketing, patient services
  • Excellent presentation skills through various channels including zoom
  • Effectively organizes and executes other learning activities for HCPs
  • Develops strong relationships with other CAMs and internal Service departments to ensure synergies and executes best practices for our customers' and patients benefits

Knowledge and Skills:

  • Proven ability to understand and effectively communicate complex scientific information;
  • Proven ability to develop, educate, and manage external alliances and external scientific collaborations;
  • Proven experience with patient support programs;
  • Demonstrated ability to effectively engage and be credible with health care providers;
  • Strong problem solver, highly motivated and organized with excellent account management skills;
  • Ability to thrive and lead in an environment with rapidly changing business priorities;
  • A compelling and dynamic leader with strong communication skills, in written and verbal formats;
  • Willing to travel onterritory up to 40% of time including air travel, plus internal/external meetings.
  • Expert with disease, clinical knowledge, and HCP/Patient Resources
  • Expert with all core sales competencies on a consistent basis
  • Expert with knowledge of CF Center business and Payer landscape
  • Expert with key skills of relationship building & account management
  • Exemplifies business integrity, ethical behavior and Vertex Values

Education and Experience:

  • Bachelor's degree from an accredited school required;
  • Typically requires 5 years of field experience in biotech/specialty pharmaceuticals industry/ rare disease experience and proven experience developing and enriching relationships within the territory, or the equivalent combination of education and experience
Company Information

  • Vertex is a global biotechnology company that invests in scientific innovation.
  • Vertex is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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