Key Accounts Manager

1 week ago

Canmore, Canada Snaphunt Full time

The Offer

  • Great company culture and an amazing team of professionals.
  • Yearly bonus and pay revisions.
  • HSA available after 3 months from the date of joining.

The Job

Responsibilities

  • Assist the CEO in business decisions and projects.
  • Communicate with investors via phone, email, video call and in person.
  • Prepare and administer contracts for the provision of property services, between S&T Properties and the investors.
  • Investigate operational issues and provide solutions.
  • Complete business license application and renewal for each municipality.
  • Create different reports for various stakeholders in a timely manner.
  • Upload issues and requests made by investors to our internal tracker and monitor them.
  • Use Zoho CRM, Zoho Desk and other softwares to record client notes and keep track of client requests.
  • Analyze and withdraw revenue data for the various vacation destinations.
  • Work closely with other departments such as Accounting and Projects Management.
  • Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor rogress and cost of work for property owners.
  • Ensure that Investor inquiries are answered and acted upon.

The Profile

Skills

  • Adept at answering inquiries over multiple platforms (email, phone and video call)
  • Possess great interpersonal skills and active listening skills.
  • Possess problem-solving skills and can adapt to changing situations.
  • Adept at communicating, negotiating and establishing relationships with investors.
  • Comfortable with certain accounting and financial terms.
  • Is meticulous with a strong attention to detail.
  • Can use sales and marketing techniques at the appropriate time.
  • Able to work independently as well as part of a team and with other departments.

Requirements

  • Minimum of 2 years in customer service.
  • Minimum of 1 year of resolving moderate to complex issues (ex: disputes).
  • Minimum of 2 years of combined managerial experience.
  • Proven experience using AirDNA, Airtable, Excel, Zoho CRM, Zoho Desk and Zoho Projects.
  • Proven professional oral, writing and listening English skills.
  • Proven experience with a property management company.
  • Proven familiarity with Airbnb and its policies.
  • Must have a valid driver's license.
  • Must have a bachelor's in a relevant field (Tourism Management, Commerce, etc.)
  • Additional certifications are considered an asset.
  • Prior experience in the Hotel industry is considered an asset.

The Employer

Our client is a full-service rental management company that maintains vacation properties across Canada. Our client manage the entire rental operation from setting up new units to communication, property maintenance, and marketing.

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