Front Desk Agent, HI Whistler

2 weeks ago

Whistler, British Columbia, Canada Hostelling International Canada Full time
The start date for this position is mid to late June 2024.

Come join the fun, life-loving team at HI Whistler Whether it's for summer, winter - or both - you'll have a bunch of friends to explore all of what #whislife has to offer Whether you are a mountain newbie or a mountain shredder, you'll find like-minded teammates to create lifelong memories at our hostel, and contribute to a unique and vibrant atmosphere. With discounts on ski passes, deals on adventure activities, super-subsidized housing, and a plethora of free outdoor adventures, HI Whistler can be your basecamp for launching all of this. We work hard, but make it look easy with our relaxed atmosphere and we offer shifts that help you make the most of your time with us. You've heard all about Whistler, now come and see why it's the best ski resort in North America

What's in it for you

Get the best value on staff accommodation: $7-10 per night in an onsite shared staff accommodationHave fun with a tight-knit group of colleagues on and off shift Meet like-minded travelers every day and become their local guide. Free laundry, wi-fi, and access to sports gear and staff bikes A laid-back, casual work environment that is a lot less stuffy than working in a hotel. 40% off all food and drink at Cheaky's CafeFREE STAYS across HI Canada's extensive network- with more than 40 HI locations across Canada, the world is your oysterConstant events to join in on with staff and guests.

What you do

Our Front DeskAgents welcome all guests with warm and personable service, become localexperts and take care of our in-house community.Fulfil daily front desk duties - everything from handling cash and card transactions, organizing room allocations, answering incoming queries by e-mail and telephone, to chatting with the public and problem solving.Help a not-for-profit organization that embraces sustainable tourism and make travel accessible to all.Constantly grow Many of our leaders started out on the front lines, and we're eager to promote from within and provide opportunities to try out different roles.

What we look for

You'll be somebody who enjoys working with and meeting new people; we'll train you up on our Property Management system, and some prior experience is always an asset.You'll need to be a quick learner, comfortable thinking on your feet and solving problems – you'll quickly become an expert on all things to do with the hostel, the town and outdoor adventures, and share your knowledge with our guests.You'll bring your positive energy, and be able to smile in the face of daily challenges. An understanding of service recovery and experience handling and resolving guest complaints effectively is essential.

Join our community

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travelers, this is the place for you.

Our team is made up of a diverse range of travelers, bound by a shared desire to discover new places. What draws you to Whistler is what draws our guests here - you're keen to work with a team of like-minded people, to share the best of Whistler and the joy of travel with the world.

Whether this is just a short stop on your backpacking journey, or you are looking to join the family, there is a place for you at HI Whistler.

Check out what it's like to live and work here:

About HI

We love travelling. To us, travel isn't just about going places, it's also about meeting people, discovering cultures, discovering new food and most of all, discovering yourself.

We believe that through hostelling, we can make the world a better place. Our mission is to build a community of conscious travelers who share a greater understanding of people, places and cultures.

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