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Front Desk Agent

3 months ago

Whistler, British Columbia, Canada WHISTLER DAY SPA Full time

We have an opportunIty for aA part time
Front Desk Agent who thrives working in a positive, friendly and team oriented environment.

As the first point of contact with guests you will have a genuine interest in customer service and possess strong organizational and communication skills

This role ensures our guests receive an excellent service experience. They have a friendly and outgoing personality.


We make it a priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the outdoor experiences Whistler has to offer, while also getting to work with a professional and friendly team in a career they love.


Responsibilities

  • Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
  • Assisting with supervising, organizing and scheduling a team of approx therapists
  • Massage experience not necessary, but will be a valuable asset
  • Opening and/or closing the Spa
  • Coordinating with Hotel staff and management on a daily basis
  • Creating and completing business reports
  • Conclude and maintain inventory
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

Skills

  • Very detail oriented and organized
  • Ability to multitask and operate efficiently
  • Outgoing, friendly and genuine disposition
  • Professional and educated with oral and written communication
  • Administrative and computer skills is an asset (knowledge of google drive, microsoft excel, and POS systems in general)

Experience Required

  • Experience in either retail, hotel, spa, restaurant, or a customer service based business.

Position Requirements

  • Parttime (mix of AM & PM shifts)
  • Requires weekend work
  • Contract term: minimum 3 months

This person will thrive in our business if:

  • They are friendly, positive and outgoing:
  • Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work._
  • Passionate about customer service and wellness:
  • Truly cares about people having a beautiful experience, involved with the mission of our spa._
  • Flexible and adapts easily to different situations:
  • Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs._
  • Likes to be busy, work independently, multitask and is organized:
  • Needs little supervision and keeps busy even in slower times. Reliable and punctual._
  • Truly cares about the success of the business and team

Compensation
- $20 - $21 Per Hour Plus Commissions and Bonuses

  • Ski Pass Options
  • Extended Health / Dental Benefits incentive
-
No Staff Accommodations Available._

Job Type:
Part-time

Part-time hours: 16-24 per week

Salary:
$20.00-$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • Onsite parking
  • Store discount
  • Vision care
  • Wellness program

Schedule:

  • 10 hour shift
  • 4 hour shift
  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay

COVID-19 considerations:
We have a thorough covid safety plan in place for our staff and guests, following the WorkSafeBC guidelines.

Application question(s):

  • Do you live in Whistler or have you secured housing in Whistler for the winter season?

Experience:

  • Customer service: 3 years (required)

Work Location:
One location