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Winnipeg, Manitoba, Canada New Flyer Full time{"title": "Warranty Parts Administrator", "content": "Job SummaryWe are seeking a skilled Warranty Parts Administrator to join our team at New Flyer. In this role, you will be responsible for processing warranty and retrofit parts requirements, ensuring timely delivery of warranty parts to all properties, and coordinating with NFI Parts buyers and Production...
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Warranty Parts Coordinator
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Winnipeg, Manitoba, Canada New Flyer Full time{"title": "Warranty Parts Administrator", "content": "Job SummaryWe are seeking a skilled Warranty Parts Administrator to join our team at New Flyer. In this role, you will be responsible for processing warranty and retrofit parts requirements, ensuring timely delivery of warranty parts to all properties, and coordinating with NFI Parts buyers and Production...
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Warranty Parts Coordinator
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Winnipeg, Manitoba, Canada New Flyer Full timeJob Title: Warranty Parts AdministratorWe are seeking a highly organized and detail-oriented Warranty Parts Administrator to join our team at New Flyer. As a key member of our team, you will be responsible for processing warranty and retrofit parts requirements, ensuring timely delivery of warranty parts to all properties, and coordinating with NFI Parts...
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Warranty Parts Coordinator
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Customer Service Strategist
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Parts Coordinator
3 months ago
Who We Are
SUMMARY
A Parts Coordinator is the person who handles tasks that are related to inventory in a warehouse setting for an organization.
Their role includes maintaining inventory levels, making monthly inventory reports, recording and labeling inventory items to be used in the future and maintaining accurate records.
KEY DUTIES & RESPONSIBILITIES
Inventory Control
- Daily preparation of required parts for daily/morning technician pickup for assigned work orders and/or truck restocking.
- Track and manage stock inventory on technician trucks and proactively replenish parts based on predetermined min/max reporting. Transfer parts from warehouse to trucks in inventory management system.
- Monitor inventory level on regular basis and report exceptions for replenishment when necessary.
- Communicate with national parts manager, operation manager, administrative manager and technicians on all inventory issues including but not limit to: inventory report, nonstock parts requirement and return parts issues.
- Lead annual inventory audit for the respective regional warehouse and all trucks collaborating with NPM and Administration team.
- Manage warranty/DOA returns of parts to ensure credit procedure implemented. Process parts returns from technicians. Verify and process warranty parts/cores returns. Update tracking sheets for Warranty Parts. Coordinate warranty returns with national parts manager to ensure credits/refunds are tracked and received.
- Package and ship and track warranty return parts to warranty provider and support administration team to ensure credits/refunds are received.
- Coordinate customer owned dispenser demolition with dispatch and management. Collect all used parts and transfer to inventory system for future redeployment.
- Create and place purchase order to vendors for all nonstandard or nonstocked job parts.
- Negotiate parts purchase price when necessary to obtain best price from vendors.
- Support national parts manager with exception to stock orders.
- Vendor management including but not limit to; sourcing new vendors and build up relationship to enlarge the vendor base; maintain an effective business relationship with current vendors to reduce order lead time.
- Monitor parts orders and provide direction to suppliers to meet work order service level obligations. Proactively update Management of exceptions.
- Work with corporate HSE department to ensure all ensure safety compliance have been followed. Manage safety equipment including monthly bum testing of gas monitors.
- Regular inspection of safety gear and equipment to ensure safe/suitable for operations. Ensure gear is kept in designated lockers/bins. Including tripods, winches, harnesses, hoists, blowers, gas detectors, FRC coveralls.
- Organize warehouse shelves and equipment/tools to maintain a clean and tidy work area.
- Labeling and tagging of select inventory.
- General shop housekeeping. Keep warehouse tidy with parts/tools/gear in designated spaces, floors clean, clear and tidy to eliminate trip hazards, garbage/recycling taken out daily and electronics components properly segregated for recycling/disposal.
- Regularly conduct random safety audits on technician vehicles.
- Monitor and manage disposal of waste oil, absorbent pads, scrap metal, etc.
- Receive new parts shipments. Confirm receipt of all received parts. Confirm condition/no damage. Confirm invoiced amount matches PO.
- Manage digital transfer of parts to warehouse, truck or W/O as applicable. Move parts to designated storage location in warehouse or technician bin for loading to truck.
- Handle all parts shipments to other regional shops and customer sites.
- When required, transport parts/tools/equipment to technicians on site.
- Manages the receipt of invoices from vendors/suppliers for job parts as required to exceed billing timing KPI. Review and approve Vendor invoices and send to A/P for processing.
KNOWLEDGE & SKILLS
- Relevant postsecondary education
- Supply chain management. (More than 2 years of handson experience in supply chain, logistics or inventory practices)
- Warehouse management. (More than 2 years of warehouse operation experience)
- Fuel industry knowledge. (More than 2 years of customer service or frontline operation experience in fuel service industry)
- Office experience. (Advanced business software skills)
- Time Management. (Ability to prioritize, schedule and plan time sensitive duties in a fast pace environment)
Licenses and/or Professional Accreditation
None required.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization.
