Telecommute Application Support Specialist

1 week ago

Toronto, Ontario, Canada Scotiabank Full time
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The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an Application Support Specialist to join this dynamic team.

The team is responsible for managing applications that offer pricing, risk, electronic / algorithmic trading, and trade capture functionalities to the Business.

The role will involve 1st line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.

Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.

Provide day-to-day support to all units Globally to resolve highly complex and multi-faceted business problems, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements.

The incumbent must have advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes and the end-to-end workflows among the Front, Middle and Back Offices within at least one financial market area (e.g. foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area.

Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.

The incumbent must be a creative, self-starting, results oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve complex business problems.

Provide afterhours support via an on-call pager on a rotational basis especially for application releases during a maintenance window or for other maintenance activities
Proficiency in Unix/Linux
Solid understanding of financial markets and products, in particular Derivative Products
Strong experience with log analysis, monitoring applications, and vendor application analysis tools
A strong focus on client service and delivery with trading desk facing experience
Knowledge with WSS, ICELink would be an asset)
Experience supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues .
We provide you with the tools and technology needed to create beautiful customer experiences.
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

#Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

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