Funding Exceptions Analyst Bilingual-cdn
2 weeks ago
Overview:
The Funding Exceptions Analyst is responsible for assisting dealers in resolving lease funding issues, and/or following GM Financial procedures and requirements.
The ultimate objective is to provide excellent service that will meet the needs of both the company (GM Financial) and customer (dealers).
Responsibilities:
Funding Exceptions Support (60%)
- To assist dealers in solving daily funding exceptions/issues regarding GM Financial lease contracts, by providing professional customer service
- Attend to inbound calls quickly and effectively
- Train dealers to correctly follow GM Financial procedures and requirements
- Entering notes into the system and making outbound calls to assist dealers including gathering missing/corrected documentation needed to process transactions
- Manage more complex funding/program issues with lease transactions through working with the GMF sales team and dealer representatives
- Process general administration and recording daily transactions
- To gather information to build reports on a regular basis
- Occasionally training new hires
- Other duties assigned to them ie testing new programs
Qualifications:
Knowledge
- Good English and French verbal and written communication skills
- Interpersonal skills necessary to interact effectively with employees at all levels of the organization
- Good organizational skills and the ability to meet tight deadlines
- Proficiency with Microsoft Office products
- Ability to work independently and on a team on multiple projects
- Possess analytical and decisionmaking skills
- Outstanding customer service skills
Education
- High school diploma required
- College degree preferred
Experience
- Excellent report writing and communication skills (written and verbal)
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