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Campbell River, British Columbia, Canada Steve Marshall Ford Full time{"h2": "Job Summary", "p": "We are seeking a skilled Automotive Service Technician to join our team at Steve Marshall Ford. As a key member of our service department, you will be responsible for diagnosing and repairing complex automotive issues, ensuring our customers receive exceptional service and support.", "ul": [{"li": "Diagnose and repair complex...
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Automotive Service Advisor
3 months ago
Automotive Service Advisor
Are you looking for a challenge? Want to join a progressive, exciting, successful team? Join us at Canadian Tire As one of Canada's most trusted and iconic brands, we build teams that dream big and work as one to deliver world-class customer experiences across our network of over 500 retail stores.
This role involves a close working relationship with the Local Owner, General Manager, Automotive Service Manager and performs other duties.
Responsibilities and Tasks
Customer Service
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
Operations
- Completes and reviews Repair Orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and automotive technicians and manages the status of Work Orders.
- Schedules service and repair appointments.
- Operates computerized Work Order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Automotive Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
- Complies with company, store and department policies and health & safety program and regulations.
- Completes other tasks, as required.
Requirements:
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized Work Order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid BC driver's licence for province of employment.
Required Skills and Abilities
- Strong orientation towards
customer service excellence. - Strong belief in the Canadian Tire Values of
honesty, integrity and respect. - Ability to serve customers in a
professional manner and to inspire their confidence and trust. - Ability to work effectively in a
fastpaced, customerfocused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining
interpersonal relations, both with customers and coworkers. - Ability to
plan, organize, delegate and followup on daily tasks. - Ability to
resolve problems and make decisions. - Ability to work in a
team environment to achieve common goals. - Ability to
adapt and
cope with pressure.
Entrepreneurial and results oriented.
Potential Career Opportunities
- Next levels: Department Manager, Assistant Store Manager and Store Manager.
- Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, Part Source, Mark's, Sport's Check, Canadian Tire Corporation Limited and Canadian Tire Financial Services.)
Physical Demands and Working Conditions
- Standing/walking for up to 8 hours.
- Lifting and/or carrying of parts and supplies, as required, on a regular, frequent and unassisted basis. These items item may vary in weight from "light" to "heavy".
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying parts and supplies.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twisting, turning, reaching and working above shoulder level.
Additional Information
- Built in 2018, this spacious Automotive Service Center is a modern shop with stateoftheart equipment.
- Located 30 minutes from downtown Victoria, B.C., one of the most beautiful places to live in all of Canada.
