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Field Operations Specialist
3 months ago
It All Starts with Our PeopleAs the leader in automotive preventive maintenance, Valvoline has a proven track record of growth.
We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day.
We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility.If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply. The OpportunityValvoline has a rewarding opportunity as a Field Operations Specialist.In this role, you will partner with the GCOC (Great Canadian Oil Change) field team and franchisees; the candidate will complete and communicate accurate assessments of store-level franchise operations.
Using established and consistent template tools, the candidate will evaluate guest experience, store appearance, brand standards, operational compliance, and more to identify areas of success and opportunity.
The evaluations completed by the Field Operations Specialist will be utilized to identify and share best practices, drive improvement, and enhance operational consistency across all GCOC franchise locations.
Given the territory of responsibility, you must live in Canada and be able to travel to the US to apply.
How You'll Make a DifferenceAssess franchise store operations through store visits and evaluations, including oil change process execution, proper use of training tools, safe practices, inventory compliance, appropriate staffing, store appearance, curb appeal, brand standards, and employee development.
Document in-store visits through detailed reporting and consistently applied to templating.Communicate results internally to the field team and externally to franchise partners.
Gather supplemental information relevant to the field operations of individual franchise locations using technology tools (point-of-sale reporting, guest feedback surveys, etc.).In-the-moment coaching on safe practices, oil change procedures, etc., when appropriate.
Ensure implementation of current and new GCOC initiatives.Partner with Franchise Business Consultants to develop Business Reviews for each franchise system.
What You'll Need to SucceedBachelor's degree or equivalent work experienceMust be able to lift to 40 poundsMust have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairsMust be able to work for extended periods of time with hands above the head while communicating verballyMust be able to use various automotive mechanical tools and a POS computer systemMinimum of two years of retail management experienceStrong knowledge of retail stores (preferably GCOC) and/or retail field operationsMust possess a valid driver's licenseMust be able to travel utilizing various forms of transportation, including self-driveDemonstrated experience building and maintaining positive and collaborative relationships internally and externallyAbility to apply evaluation skills consistently and without biasHigh degree of initiative and independent execution; capable of thriving as a team player as well as working autonomouslyExtremely organized and detail-orientedMust have excellent communication skills and possess the ability to speak confidently and present to large groupsExperience with Microsoft tools and applications, including MS Word, Excel, PowerPoint, and TeamsExperience with Safety Culture, iAuditor, Google Forms, or similar evaluation softwareMust be able to travel to the U.S.Must be authorized to work in CanadaWe Take Care of the WHOLE YouHealth insurance benefitsGroup RRSP accountIncentive opportunity*Life insuranceShort and long-term disability insurancePaid vacation and holidays*Employee Assistance ProgramTuition reimbursement**Terms and conditions apply, and benefits may differ depending on position.
Your Path to ValvolineValvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement.
Apply now and become an integral part of our journey at Valvoline. The Company endeavors to make its recruitment process accessible to any and all users.Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.
Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process.
The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
