Account Manager Assistant
2 weeks ago
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe.
We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.
Location:
ALS Environmental, Waterloo
Reports to:
Client Services Manager
Classification:
CSS1
About the Position:
The Account Manager Assistant will work as a member of the Client Services team in key functions including data verification, data uploads and various other client service activities.
- Adding/updating login qualifiers and sample integrity observations on work orders;
- LIMS Account Creation, maintenance and coordination of account assignments
- Updating and creating account notes;
- Tracking of lost, missing, archived, or 'on hold' samples;
- Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);
- Prepare/enter client bottle requests for Shipping;
- Prepare and maintain custom electronic chains of custodies and labels for clients
- Maintain and update client account information (i.e. contacts, addresses, locations, etc.);
- Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);
- Process requests for information;
- Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;
- Data entry for any client provided or field parameters;
- Preparation and coordination of due lists for Project Managers;
- Reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
- Sample Login/Layout/Disposal as required;
- Assist in Sample Reception and Bottle Prep and Shipping as required;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.
- Excellent customer service skills;
- Positive and energetic outlook;
- Demonstrated time management skills;
- Proven ability to work under pressure;
- Organized, detailed oriented and able to work independently;
- Excellent English communication skills (written and verbal);
Proficient computer skills
- Microsoft Word and Excel.
- High school diploma or equivalent;
- Environmental laboratory experience would be an asset;
- Valid unrestricted license for personal vehicle use applicable in the province/territory;
- No major driving violations and no more than two minor violations/incidents.
- Manual dexterity to perform intricate and/or repetitive tasks;
- Lift up to 30lbs and carry for short distances;
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
- You may be exposed to unpleasant odours;
- Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.
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