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Dispatcher

3 months ago

St Catharines, Ontario, Canada Humane Society of Greater Niagara Full time

Job Summary


The dispatcher is responsible for dispatching officers, answering phones, customer relations, adoptions and animal handling, and cleaning/tidying/maintenance of the front lobby area.


Qualifications, Experience, and Personal Attributes

  • Minimum High School diploma or equivalent,
  • Animal care training and experience is an asset,
  • Knowledge of a variety of animals, animal behavior and their care requirements,
  • Knowledge of municipality bylaws,
  • Must have genuine compassion for animals,
  • Ability to work with multiple online platforms,
  • Ability to manage high call quantities,
  • Good command of the English language verbal and written,
  • Outstanding communication and customer service skills,
  • Must be flexible to perform a variety of duties,
  • Must be a team player,
  • Must not have allergies limiting or affecting exposure to animals,
  • Ability to remain professional under pressure,
  • Proactive, selfdirected, and able to work in a fastpaced environment,
  • Able to multitask, prioritize workload, and flexible to adapt to change and shifting priorities,
  • Crisis management skills and,
  • Knowledge of WHIMIS.

Responsibilities/Duties

  • Treat the public with compassion and respect, employing superior customer service skills at all times,
  • Receiving complaints and reports from the public and dispatching officers in a timely manner,
  • Follows policies and procedures set out by the Society and reports all incidents to his/her immediate supervisor immediately,
  • General cleaning and disinfecting of the premises and equipment used within the shelter, i.e. front desk, phones, public washroom, and lobby,
  • Manage caseloads and assign tasks with followups,
  • Some laundry duties may be required,
  • Notifies supervisor of any health problems or concerns regarding the animals,
  • Assist the public with adoptions and inquiries,
  • General animal adoption viewings when required,
  • Works in compliance with the AODA, Occupational Health and Safety Act and its regulations,
  • Immediately reports all incidents of injury, property damage, absence of or failure of a protective device and/or equipment to the supervisor immediately,
  • Reception duties, including greeting the public, answering phones, filing and general clerical duties,
  • May perform other LCHS position functions and,
  • Other duties may be required from time to time.

Working Conditions

  • Requires the ability to pick up all sizes and types of animals,
  • Exposure to distressed and/or aggressive animals,
  • Dealing with the public under a variety of circumstances,
  • Working in a noisy environment,
  • Handling various chemicals and medications,
  • May have to handle wildlife (potential for zoonotic diseases) and,
  • Working in an emotionally charged environment.

Job Type:
Part-time

Part-time hours: 24-32 per week

Salary:
From $19.80 per hour

Benefits:

  • Discounted or free food
  • Onsite parking
  • Tuition reimbursement
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Weekends as needed

Work Location:
In person