![Farm Boy Inc.](https://contents.bebee.com/companies/ca/farm-boy-inc/avatar-bzCec.png)
Service Supervisor Ii
2 weeks ago
At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
Job Description:
This position is responsible for assisting the Service Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager.
Major Responsibilities:
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
- Lead by example and promote corporate policies, customer service standards and general departmental cleanliness.
- Assist the management team with opening and weekly office balancing procedures and daily reset on the sales floor.
- Assist the management team in supervising and performing departmental procedures including: (recognition, break & floor management, overrides, cash handling, change orders, cashier balancing, returns and refunds).
- Support office management (e.g., completing inventory, ordering and schedule adjustments).
- Assist, relieve and train department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
- Assist and train new hire cashiers or promoted team members on job duties and functions.
- Perform cashier duties including running a till and cart retrieval.
- Assist and delegate tasks to complete closing procedures.
- May be requested to undertake other related duties on a periodic basis.
Qualifications:
- Typically requires partial completion of a postsecondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
- Successful completion of Smart Serve or a willingness to complete.
- Excellent organizational, interpersonal, mathematical and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decisionmaking abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fastpaced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment:
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand for long periods of time during shift.
- Regularly required to perform repetitive and/or precise hand/finger movements.
- Required to lift, carry or handle heavy objects.
- May be exposed to changes in temperature (when standing near exit doors) and to extreme temperatures (when collecting carts from the parking lot).
**Accommodation is available upon request for applicants and employees with disabilities.
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