Unit Claims Manager, Toronto Service Centre

2 weeks ago

Toronto, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction.

The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Unit Claims Manager, Toronto Intact Service Centre to join our growing team


As our Intact Service Centre Manager, you will lead a team that strives for excellence in creating a concierge customer service experience.

This one stop shop will provide customers with an opportunity to drop off their damaged vehicle and leave in a rental vehicle; Intact will take care of the rest.

You and your team will create an unbeaten legendary experience that is like no other.

What you'll do here:
Manage with integrity, provide leadership and oversee team operations to achieve Intact's key business goals.

Recruit, mentor, lead, and develop staff with a focus on customer comes first attitude.

Monitor customer service levels to ensure compliance with professional and corporate standards. Remain current with industry trends, technical developments, services, and products to deliver legendary customer service.

Actively manage relationships with vendors to ensure quality repairs and strong indemnity control.

Liaises with other claims experts or management on technical and administrative issues.

Monitors and participates in unit activities and reports on progress.

Resolve complex customer service related issues and/or escalated problems.

Identify, recommend, and create changes to procedures and/or workflows to improve customer service, and business results.

Participate in and/or lead projects, committees or ad hoc activities.

Act in a consultative and advisory capacity on operating the claim centre on peak efficiency.

Set standards for legendary customer service quality and ensure they are being met.

Qualifications:

What you bring to the table:

Post-Secondary Graduate in business or a closely related field, may substitute for previous years working in a customer service management level.

Prior experience in an auto claims or auto physical damage role preferred

Ongoing commitment to self-development

Minimum 3 to 5 years of experience at supervisory/managerial level

Leadership skills including ability to motivate, coach, and engage staff to deliver results

Strong communication and customer service skills

Adaptable

Proven success in fast paced, customer facing environment and providing legendary customer service

Bilingual would be an asset

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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