Group Benefits Manager
2 weeks ago
THE ROLE
The Group Benefits Manager is a technical insurance expert responsible for providing leadership and coaching to the service and technical teams.
You are a group benefits whiz with extensive industry knowledge, focused on processes and workflow. In Group Benefits, we are trusted advisors who mitigate risk.As a manager in the group benefits space, you are a knowledge bank, who is a congenial and cooperative teammate with an efficient, precise work ethic with exceptional problem-solving skills.
You are a Guardian:
- You like detailed, skillbased work and support the team to ensure things don't fall through the cracks and you follow up to ensure service commitments are made and kept on time.
- You are approachable, naturally empathizing with people, easily seeing their point of view or understanding their emotions.
- You are accommodating; most comfortable working with others, often puts team/company goals before personal goals.
WHAT YOU'LL DO:
- Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service and technical mentorship;
- A key emphasis on building rapport and relationships through internal mentorship and external client relations;
- Overseeing and mentoring client executives, specialists and analysts including fostering their career development and technical growth;
- Determine customer needs, respond to complaints and inquiries, support the team with client escalations;
- Hands on daytoday coaching of employees on process and procedures;
- Provide overall support and guidance to the service team as well as act as the lead point of contact for any technical assistance required;
- Work alongside the Leadership team to develop and improve on current review process to provide appropriate direction, coaching and counselling in the areas of growth;
- Under the direction and assistance of the Leadership team to ensure that training and/or performance concerns are identified and that appropriate plans are in place and monitored on a regular basis;
- Actively participate in appropriate community and/or business/social functions;
- Ensure that an excellent standard of customer service is consistently delivered by the entire team;
- Lead by example by providing the highest standard of service (exceeding the service guidelines) to staff and external clients where applicable;
- Work alongside the sales team to support organic growth targets;
- Support and/or lead company initiatives and projects;
- Other duties as required.
WHAT WE REQUIRE:
- Demonstrated breadth of knowledge across group benefits and depth within key industry sectors;
- An academic background consisting of post secondary education, certificates, industry programs, such as CEBS or working towards;
- LLQP License obtained;
- A deep understanding of market trends, products, and processes within the industry.
- Solid mentorship skills and teaming capability; the ability to lead and motivate, delegate, and rally colleagues;
- A welldefined sense of diplomacy and business acumen with a focus on customer service and the overall client experience;
- Skill in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability;
- Experience with EPIC or other CRM platforms considered an asset;
- Advanced skills in Microsoft Office Suite.
We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
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