Customer Success Associate, North America
2 weeks ago
- Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry
- one of the biggest (and second least digital) industries in the world.
- Build and expand customer partnerships is at the forefront of this role
- Enjoy high impact, speed, and visibility across Trackunit and select partner organizations engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management
With a new office in downtown London, Ontario, we offer you a flexible setup with the possibility to work hybrid in our office and remotely in Ontario
What's in it for you?:
- You will join a North America based team of engaged colleagues.
- A place in an
agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees. - International environment with regular checkins and social events across teams, departments and borders.
- We take your
personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities.
impacting yourself, impacting teams/relations and impacting the organisation/strategy.
-
Flexibility and hybrid working is not just a cliché
to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like.
And once you have chosen how you work best, let us know what you need:
we got you covered with the IT equipment you need for your work.
Who are you ideally?:
-
Experience: 1+ years of experience in a customer-facing role
-
Education: You have completed your bachelors degree in engineering, science, communication or similar domain
-
Interpersonal Skills: Excellent relationship-building and interpersonal skills with the ability to be thoughtful and attentive
-
Communication: A precise and positive communicator, capable of breaking down complex challenges into simple solutions
-
Project Management: Strong analytical thinking, perseverance, and patience
-
Learning: Curious and thrives in an international, dynamic environment where everyone wants to learn and collaborate
-
Initiative: A self-starter, who works well as a team and takes on all tasks with true commitment
-
Growth Mindset:Someone looking to grow in their career and build a strong foundational understanding of products, customers and the industry
Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.
Primary responsibilities:
-
Team Player: Work closely with Customer Engagement Manager (CEM) and Customer Success Manager (CSM) to serve as the voice of the customer and work with them throughout their business lifecycle
-
Customer Success: Ensure that the customer experience runs smoothly by executing allocated customer playbooks on onboarding, adoption and engagement
-
Being
Proactive: Follow up on risks and issues and ensure proper stakeholder communication, internally and externally
-
Presentation: Assist in presentations for Steering Committees and Executive Business Reviews
-
Analysis: Analyze customer data and feedback to get proper insights
-
Continuous Improvement: You will advise and execute on customer engagement strategies, refining our approach and optimizing our client offerings to scale effectively.
Our hiring process:
Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Virtual meet and greet. Meet with Madhur Choudhary (Director of Customer Success and leader for this position).
- Interview with Madhur and other relevant colleagues, who are relevant for you to meet and who you potentially will work closely with.
- Personalitybased interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers the aim is a dialogue about the results and Trackunit's culture, so you'll get to know us better as well.
- Assignmentspec
-
Customer Success Specialist
2 weeks ago
London, Ontario, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its' growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America's largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides invaluable...
-
Associate Customer Success Manager
2 weeks ago
London, Ontario, Canada Trackunit Full timeAssociate Customer Success ManagerComing Together To Connect ConstructionWe're committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an...
-
Facilities Cleaning, Team Leader
2 weeks ago
London, Ontario, Canada Starlim North America Full timePosition Type: Full timeLocation: London, OntarioExperience: 1 -2 YearsEducation: Secondary School Diploma***General Facilities Cleaning, Team LeaderStarlim North America is a global leader in the manufacturing of silicone parts specializing in custom Liquid Silicone Rubber moulding for health care and automotive industries.Located in London since 2004, our...
-
Manager, Customer Success
2 weeks ago
London, Ontario, Canada TechAlliance of Southwestern Ontario, London Economic Development Corporation Full timeAs a member of the Operations Team, you will lead the Customer Success team to provide world class customer service and technical support to ensure our customers have an excellent customer experience with seamless adoption of our products while also ensuring responsive technical support. Build strong relationships with key stakeholders while being an...
-
Customer Success Manager
2 weeks ago
London, Ontario, Canada ZTR Full timeZTR is looking for a customer evangelist to play the important role of Customer Success Manager. The Customer Success Manager will be integral to ZTR's success and growth as they focus on the overall customer experience of ZTR's key clients, the expansion of revenue, the adoption of product & services.Help Promote SustainabilityPlanning for an...
-
Customer Success Analyst
2 weeks ago
London, Ontario, Canada ZTR Full timeZTR is looking for a driven and organized Customer Success Analyst to join the team This role's primary focus will be on developing, executing, and managing our program success services for major Railways.Help Promote SustainabilityPlanning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...
-
Customer Success Manager
2 weeks ago
London, Ontario, Canada ZTR Full timeJoin us in Advancing the Environmental Global Impact within the Rail IndustryFor the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Rail Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we...
-
Customer Success Analyst
2 weeks ago
London, Ontario, Canada ZTR Control Systems Full timeZTR is looking for a driven and organized Customer Success Analyst to join the team This role's primary focus will be on developing, executing, and managing our program success services for major Railways.Help Promote SustainabilityPlanning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...
-
Customer Success Agent
2 weeks ago
London, Ontario, Canada J.D. Power Full timeExternal Title: Customer Success AgentInternal Title: Customer Success AgentLocation: Remote CAReports to_: Customer Success Supervisor_**The Role: Primary support for JD Power Valuation customers. Provide customers with product information and insight. Resolving customers inquiries. Offering additional JD Power solutions._The Impact: Brings value to the JD...
-
Customer Success
2 weeks ago
London, Ontario, Canada EventConnect Full timeABOUT EVENTCONNECTAt EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.EventConnect's head office is located in...
-
Manager, Customer Success
2 weeks ago
London, Ontario, Canada Trudell Medical International Full timeAs a member of the Operations Team, you will lead the Customer Success team to provide world class customer service and technical support to ensure our customers have an excellent customer experience with seamless adoption of our products while also ensuring responsive technical support. Build stron
-
Manager, Customer Success
2 weeks ago
London, Ontario, Canada OEConnection Full timeJob SummaryLeads the Customer Support, Business Support and OEM Customer Support teams for Canada's Certified Repair Network (CRN) business. Drives business growth and service excellence through developing a highly engaged and empowered team focused on creating value for OEC Collision customers. Engages with the collision industry at large, including...
-
Manager, Customer Success
2 weeks ago
London, Ontario, Canada OEConnection Full timeOEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and...
-
Customer Care Associate
4 weeks ago
London, Ontario, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Customer Care Associate
1 month ago
London, Ontario, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Associate Dentist
2 weeks ago
London, Ontario, Canada Village Walk Family Dental Full timeWelcome to Village Walk Family Dental in London, Ontario. We are a busy, state-of-the-art dental practice. We are family-focused but also offer high-end cosmetic and specialty dental treatments. We are looking for a motivated and enthusiastic Associate Dentist to join our growing team. Our office is part of a dental group based in South-Western Ontario which...
-
Sales Associate Sunglass Hut
2 weeks ago
London, Ontario, Canada Luxottica Full timeDate:Jan 28, 2023Brand:Sunglass HutLocation:London, ON, CA, N6G 3Y9Requisition ID:795222Store #: Sunglass HutPosition:Casual Part-TimeTotal Rewards:Benefits/Incentive Information Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with the brightest in retail We...
-
Associate Orthodontist
2 weeks ago
London, Ontario, Canada Corus Orthodontists Full timeAssociate OrthodontistWe have an incredible opportunity available in the beautiful city of London, Ontario.BHG Orthodontics, a well-established orthodontic practice, is looking for a passionate and energetic Orthodontist to join their team. This individual will have the opportunity to work closely with Dr. Bruce Hill who has been practicing orthodontics for...
-
PIA Client Service Associate
2 weeks ago
London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeDescription:Are you known for your meticulous attention to detail, high standards, and willingness to assist others in providing an exceptional customer experience to our valued clients? If so, hop aboard for the role of PIA Client Service Associate. As a key player, you'll offer specialized administrative support to an Investment Advisor or team, handling a...
-
Associate Iii Product Manager
2 weeks ago
London, Ontario, Canada McCormick & Company Full timeMcCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...