![DoubleTree by Hilton Halifax Dartmouth](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
7 days ago
Job description
We are looking for an experienced
Guest Service Agent to join our team at The DoubleTree by Hilton Halifax Dartmouth.
Guest Services Agents are responsible for anticipating & delivering exceptional guest experiences and for ensuring that exceptional service is provided by engaging our guests, active listening, problem solving, communication and follow up to ensure complete guest satisfaction.
- Hotel Experience is a requirement, and Hilton Brand / OnQ PMS experience are considered strong assets._
Duties & Responsibilities:
- Consistently offer professional, engaging and friendly service
- Perform accurate checkin and checkout service to our guests
- Provide courteous and efficient telephone services including accurate message taking, delivering and tracking of messages, guest mail, packages and other items as requested.
- Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Create reservations via telephone, central/global reservations, correspondence and inperson
- Present statements of charges to departing guests and receive payment
- Ensure the safety and wellbeing of our guests and coworkers by maintaining a knowledge of crisis and emergency procedures
- Ensure that the Hilton Honors Rewards Program is promoted, encouraging memberships and follow through on delivery of benefits.
- Ensure interdepartmental communication and cooperation in the interest of guest satisfaction
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
- Maintain confidentiality of proprietary information
- Consistently practice guest and associate privacy and security
- Other projects/duties as assigned and required
- Ensure wakeup calls are accurately set for the morning
- Maintain an active knowledge of crisis and emergency procedures
- Other projects/duties as assigned and required
Education & Qualifications:
- High School Diploma or equivalent
- Minimum 23 years in hotel guest services environment
- Proficient in use of computers, with knowledge of MS Office, Windows and Opera an asset
- Must possess high motivational skills with the ability to lead with little supervision
Working Conditions:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
- Reach overhead and below the knees, including bending, twisting, pulling, Stand, sit, or walk for an extended period of time
We offer a competitive hourly rate, comprehensive benefits package, incentives, travel discounts world-wide, training and development, fun activities and more.
Job Types:
Part-time, Permanent
Part-time hours: 24-32 per week
Salary:
From $15.50 per hour
Benefits:
- Dental care
- Extended health care
- Onsite gym
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work Location:
One location
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