Guest Services Agent/relief Night Auditor

2 weeks ago


Vancouver, British Columbia, Canada Hotel Blu Vancouver Full time

As a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment.


You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports.


JOB REQUIREMENTS:

  • Experience in all aspects of customer service and people management
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Able to respond quickly in a dynamic and changing environment
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
  • Able to effectively communicate both verbally and in writing

DUTIES:

  • Participating in all aspects of the Front Desk operation while assisting the Guest Services Supervisor and Guest Services Manager, to ensure a smooth operation and the highest level of guest satisfaction; ensuring all Front Office standards and procedures are consistently followed and adhered to.
  • Relief Night Audit duties on Wednesdays and Thursdays and when required. Preparing for and executing the end of day process for the Front Office; ensuring all systems are restored for the next day's operations.
  • Acting as a liaison with guests and residence in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
  • Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees
  • Ensuring that all Health & Safety standards are met, procedures followed, and employees possess the correct knowledge and tools to work safely and efficiently. Attending hotel training programs as needed.
  • Performing other duties as assigned

APPLICABLE SKILLS:

  • Excellent customer relations skills
  • Impeccable timemanagement skills
  • Adaptable to change and be able to handle multiple priorities under pressure
  • Eager and focused to exceed guest expectations
  • Knowledge of Opera Cloud a strong asset

Job Types:
Part-time, Permanent

Part-time hours: 16-24 per week

Salary:
$21.00-$23.00 per hour

Schedule:

  • 8 hour shift

COVID-19 considerations:
Federal and Provincial protocols are followed.

Experience:

Front Office: 2 years (required)

Work Location:
In person

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