Guest Services Agent

1 week ago


Vancouver, British Columbia, Canada Seaside Hotel Vancouver Full time

NORTH VANCOUVER, BC - As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest's stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties Include:

  • Be an ambassador of the Seaside Hotel and Executive Hotel & Resorts brands
  • Registers arriving guests and assigns rooms.
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Promote the property in your interactions and possess a sound knowledge of attractions, nightlife, and special services of the surrounding area to enhance the stay of our guests
  • Knows room locations, types of rooms available, and room rates.
  • Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, building relationships with local restaurants & tourist attractions
  • Maintain and update the hotel's database of Concierge related directories on an ongoing basis
  • Know daily activities and meetings taking place in the hotel.
  • Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
  • Reports any unusual occurrences or requests to Management and Supervisors
  • Maintain a good working relationship and communication amongst all colleagues and departments
  • Processes guest checkouts and handles monetary transactions
  • Assist Valet Team with retrieving and parking guest vehicles
  • Escort guests to their rooms on arrival and assist with their luggage
  • Maintains customers' privacy and security at all times.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a Concierge role within a luxury property is a distinct advantage.
  • Previous hotelrelated experience, PMS knowledge preferred.
  • Ability to communicate with public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Class 5 BC Driver's License.
  • Ability to drive manual transmission vehicles is preferred.
  • Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures. Able to properly secure guest information

Job Type:
Permanent

Salary:
Up to $24.50 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- hotel, tourism or hospitality: 1 year (preferred)

Licence/Certification:

  • Class 5 Driver's License (required)

Work Location:
In person

  • Vancouver, British Columbia, Canada FAIRMONT Full time

    Job DescriptionGuest Service Agent First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which...


  • Vancouver, British Columbia, Canada Level Full time

    We are seeking a Guest Service Agent to join are team at the Level Hotel in Downtown Vancouver. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.About the...


  • Vancouver, British Columbia, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Guest Service Agent

    1 week ago


    Vancouver, British Columbia, Canada Paradox Hotel Vancouver Full time

    Job descriptionCompany descriptionParadox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of...


  • Vancouver, British Columbia, Canada Holiday Inn & Suites Vancouver Downtown Full time

    The Guest Service Agent position is responsible for welcoming guests, processing guest accounts during check in and check out, answering calls regarding the property, and booking reservations. Additional duties will involve assisting with luggage, providing directions on the area and attractions and offering dining choices.Shifts will include evenings,...

  • Guest Service Agent

    1 week ago


    Vancouver, British Columbia, Canada Viaggio Hospitality Group Full time

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...

  • Guest Agent

    1 week ago


    Vancouver, British Columbia, Canada FAIRMONT Full time

    Company DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless...


  • Vancouver, British Columbia, Canada Vancouver Native Housing Society Full time

    JOIN OUR TEAM GUEST EXPERIENCE AGENT(Casual employment, extendable based on business needs)ABOUT USSkwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous FairTrade Gallery. The Lodge is operated by...


  • Vancouver, British Columbia, Canada Viaggio Hospitality Group Full time

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...


  • Vancouver, British Columbia, Canada Level Full time

    There is an exciting opportunity for a talented professional to join the LEVEL team in Downtown Vancouver on a 1-Year Contract as a Guest Services Manager.About The CompanyNestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in...


  • Vancouver, British Columbia, Canada Marriott International, Inc Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests....


  • Vancouver, British Columbia, Canada Rosedale on Robson Suite Hotel Full time

    The Rosedale on Robson Suite Hotel is seeking team members for the guest services area. We are seeking team members that are professional in their work habits and can deal with our guests in a professional manner.Job Duties: Responsible for ensuring that our guests are treated in a manner that will create a positive experience and a repeat guest Responsible...


  • Vancouver, British Columbia, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...


  • Vancouver, British Columbia, Canada Compass Group Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...


  • Vancouver, British Columbia, Canada Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....


  • Vancouver, British Columbia, Canada Marriott International, Inc Full time

    Additional Information Part Time, SeasonalJob Number Job Category Rooms & Guest Services OperationsLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 weeks ago


    Vancouver, British Columbia, Canada The Westin Full time

    Additional Information Pay: $21.00/hour, 6 months pay is $24.50/hour and the one-year pay is $28.00/hour. Seasonal, Full Time, Overnights shiftJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Guest Services Agent

    1 month ago


    Vancouver, British Columbia, Canada The Westin Full time

    Additional Information Pay: $21.00/hour, 6 months pay is $24.50/hour and the one-year pay is $28.00/hour. Seasonal, Full Time, Overnights shiftJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Guest Services Agent

    22 hours ago


    Vancouver, British Columbia, Canada Marriott International Full time

    Additional Information Seasonal, Pay: $24.15-$30.19/hourJob Number Job Category Rooms & Guest Services OperationsLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins,...


  • Vancouver, British Columbia, Canada Hotel Blu Vancouver Full time

    As a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment.You will be responsible for attending to the day to day front of house operation, as well as when requested, conducting a nightly audit, balancing and consolidating departmental ledger accounts, and...