Dispatcher

2 weeks ago

Brantford, Ontario, Canada Sika Full time

Company Description
Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals.

In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring.

It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO certified and a member of the Canada Green Building Council (CaGBC).


Our Brantford plant is looking for a
Dispatcher to join our team ASAP The Brantford plant is a manufacturing facility that mainly provides product in our
Residential Construction business unit, selling to our renovation centres for home improvement projects.


What's in it for you?

  • The opportunity to be a part of a strong, evolving team.
  • You will consistently work with various internal departments including Sales, Production, Planning, and the Warehouse allowing you to learn different areas of the business and how they interact.
  • Being part of a large, growing, safetyminded organization gives you a chance to grow with us there are plenty of opportunities for growth both nationally and internationally with Sika.
  • Training and development offerings to support career growth.
  • An organization devoted to new ideas and input from our employees.
  • Group benefits and pension plan programs.
- $1,000 Employee referral program, employee recognition programs and fun company events.

The role:

  • Answer enquiries from customers / sales and process all requests; escalate and communicate professionally & effectively.
  • Schedule delivery appointments.
  • Ensure that all inbound and outbound shipments are coordinated with respective staff at each shipping destination.
  • Meet performance deadlines and adhere to all client shipping requirements.
  • Contact Freight providers for available freight units daily.
  • Check inventory to make sure requested product is available.
  • Input freight costs for each order into SAP.
  • Ensure all orders are invoiced daily.
  • Coordinating with Account Managers, Logistics Coordinator, Customer Service Reps, Warehouse and Production team members to ensure inventory is available prior to scheduling shipments.
  • Communicate with Warehouse Supervisor and Shipping Team Members re: loads per day, priority loads, and changes to load schedule.
  • Interact with drivers, direct drivers for pickup/delivery to location(s).
  • Schedule Long Hauls for early AM to maximize freight unit availability.
  • Negotiate freight rates, fuel surcharge, drop fees.
  • Comply with Federal, Provincial laws, regulations and standards, completing any required documentation as applicable.
  • Adhere to all Sika Canada Inc. service standards, policies, and minimum requirements.
  • Work in compliance with the provisions of Ontario Occupational Health & Safety Act.
  • Perform all other duties as assigned.

Qualifications What we need from you**:

  • Minimum of grade 12 or equivalent; post-secondary diploma is an asset
  • 2 to 3 years experience in transportation or customer service roll would be preferred.
  • SAP and EDI experience an asset
  • Good command of MS Office suite of products with an ability to quickly learn new software
  • Detailoriented
  • Strong ability to multitask in a busy environment
  • Must be a team player
  • Must be dependable and demonstrate ability to follow directions
  • Effective communication skills, both orally and in writing
  • Strong routing/planning skills (geographical knowledge)
  • Ability to be flexible and work extended hours as required
  • Problem solving and priority setting skills

PHYSICAL DEMANDS / WORKING CONDITIONS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Work requires limited physical effort. While performing duties of this job, employee will regularly sit, stand, walk, stoop, kneel and crouch. Employee may lift, lower, carry product up to a maximum of 30 pounds by hand. May require physical effort associated with using the computer or handheld scanner to enter information.
  • Works in an office environment. The noise level in the work environment is usually low.

Additional Information

  • Join the family of Sika AG, with over 33,200 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
  • Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the
    "Sika Spirit".
  • For such a large company, we have a surprisingly flat hierarchy with direct decisionmaking processes and decentralized organizational

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