Senior Systems Administrator

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.

Posting will close May 21, 2024.

Embarking on a journey of expansion, we're broadening the horizons of our department by welcoming new team members, each bringing their unique talents to enrich our collective vision and propel us towards greater success and digital transformation.

Have you been down the trail with Salesforce CRM, looking for a challenge that utilizes that knowledge into financial services. This could be your opportunity. AFSC has a multi-year plan to modernize our core systems with a focus on Salesforce,

As the Systems Administrator (Salesforce), you will play a key role in ensuring the applications are maintained and configured for optimal efficiency, performance and value creation to AFSC Clients. While maintaining a security mindset ensuring that our applications are configured to meet all AFSC regulatory, corporate and governing standards. The Systems Administrator is a critical role in ensuring that AFSC core applications not only meet the needs of today, but are aligned and maintained for the future.

What will your growth opportunities look like in this role?

• Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
• Meet and interact with our producers and other clients
• Be a mentor and coach to a great group of technical staff who are also on this journey.
• In-house learning and development

What will you be responsible for?

• Work with Business Analysts and Business groups and stakeholders to align product vision, requirements, etc. with solution
• Help manage and administer the backlog and prioritization of work based on solution / technical dependencies and design
• Work with the BA / Product Owner to lead the definition, coordination and management of the development team to executing on the corporate goals
• Utilize Agile practices (Scrum) for backlog creation, prioritization and planning and execution activities
• Identifying opportunities and enhancements that maximize the value of the platform, process efficiencies and overall return on investment
• Configure and administer the Salesforce platform
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Create and maintain business processes using core components and add-on components, with a focus on configuration rather than customization
• Manage the maintenance of the SaaS platform, and associated system(s) to ensure data quality and security standards
• Maintain database for integrity and accuracy including cleansing and duplicate record management
• Evaluate new releases of SaaS Application and associated systems to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Oversee all technical aspects of SaaS Application including data migrations, data quality, systems integrity, third-party applications, and associated systems
• Plan ahead for upgrades, seasonal releases and long term projects
• Securing the system to ensure users only see the information that is appropriate to them
• Implement enhanced functionality as new needs and use cases arise
• Develop and test new functionality and customization or enhancements
• Definition and design of process improvement and efficiency capabilities within the SaaS Application and associated systems.
• Configuring the system to fit your organization's processes
• Troubleshoot complex issues within the managed product set as well as integrated products
• Act as Tier 2 / 3 support when required to mitigate complex operational issues or outages
• Work with the Learning team to develop training materials and provide training and support to SaaS Application and associated systems to end users
• Train new users and grow the SaaS Application skill set across the organization
• Light weight scripting and writing of high level code to enhance or support core functionality of the SaaS Application and associated systems
• Manage less complex SaaS Application integrations - those not handled by a Full Stack Developer or Consultant/Partner
• Adhere to the development and management principles, standards and practices of the application lifecycle
• Participate in planning initiatives related to defining and improving the SaaS Application services including associated systems

What are we looking for from you?

• Ability to assess the impact of new requirements on SaaS Application and other integrated systems
• Ability to perform, mentor and coach agile planning (Scrum)
• Effective project delivery / management skill sets and experience
• Demonstrated ability to design, cost, and implement solutions and demonstrate a high degree of originality and ingenuity in devising new approaches
• Demonstrated leadership and interpersonal skills
• Effective business writing and documentation skills
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Holds self and others accountable to meet commitments
• Builds partnerships and works collaboratively with others to meet shared objectives
• Consistently achieves results, even under tough circumstances
• Operates effectively, even when things are not certain or the way forward is not clear
• Working knowledge with release management utilizing Continuous Integration and Deployment methodologies and toolsets an asset (Azure DevOps, Git, AutoRabbit, Etc.)
• Knowledge and experience utilizing agile methodologies and toolsets an asset (Scrum, Azure DevOps, Etc.)

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• $950 health spending account
• Corporate functions
• Christmas closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives
• Be part of AFSC Digital Transformation journey.

QUALIFICATIONS

• Degree or diploma in Computer Science or Technology.
• Proven experience in an application system administrator role, specifically Salesforce
• Extensive knowledge and experience with Salesforce. Salesforce certification is considered an asset

For those not meeting the minimum education, additional related work experience will be deemed equivalent. Pro-active in continued professional and personal skill development is an ongoing expectation.

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we're proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.

• Job Function Individual Contributor
• Pay Type Salary
• Min Hiring Rate $87,850.00
• Max Hiring Rate $113,725.00