Client Advisor Intern

1 week ago

London, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

This special role requires your expertise in providing customer-focused advice and innate problem-solving abilities to enhance each interaction with clients by assisting them with their daily banking, credit, and investment needs. As a representative of RBC, you bring value to significant client moments and work with other RBC partners to help clients reach their objectives. Whether you're educating a client on digital banking, welcoming a new client, or referring a complex opportunity to a specialist, your knowledge will contribute to creating meaningful client experiences, fostering satisfaction, and building loyalty.

What will you do?

  • Engage proactively with clients in various areas of the branch and community, identifying banking needs, offering guidance, and spotting sales and referral chances
  • Emphasize client education and engagement, utilizing technology for a memorable client experience, boosting sales, and retaining business
  • Respond to client inquiries, aiding them with a range of financial transactions
  • Listen actively and converse with clients to better understand their needs
  • Take charge of resolving and preventing client banking issues
  • Cultivate and uphold partnerships to maximize business opportunities and referrals

What do you need to succeed?

Must-have

  • Mutual Funds accreditation, or readiness to acquire it (e.g., Investment Funds in Canada or the Canadian Securities Course)
  • Goal-oriented individual with a proven dedication to prioritizing clients
  • Problem-solving and interpersonal skills, with the capability to form strong relationships and proactively engage with clients
  • Adaptability, eagerness to learn, strong ethics, and drive for success
  • Digital literacy across various devices (e.g., smartphones, tablets, laptops, etc.)

Nice-to-have

  • Track record of building rapport and sustaining client relationships within the financial or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class sales training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  • Opportunity to achieve great success and grow your career with RBC

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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