Internal Advisor/ Warranty Administrator

1 week ago

London, Ontario, Canada Leavens Mazda Full time
Leavens Mazda is looking for an
Internal Advisor/ Warranty Administrator to expand our service department.

When customers come to Leavens Mazda, they look for us to provide unmatched and a ultimate customer care experience. If you share our passion for representing a high-quality brand, we would like to hear from you.

Job Duties (including but not limited to):

  • Ensure all internal work orders and sublets are coordinated.
  • Responsible for dealing with Sales Department and thirdparty appraisal to obtain approvals.
  • Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services.
  • Issue internal and warranty repair orders.
  • Ensure all required vehicle parts are ordered.
  • Organize the workflow of internal service vehicles through the shop.
  • Present estimates of work required on used vehicle reconditions.
  • Responsible for making decisions on how the vehicle will be repaired depending on policies, procedures, and requirements.
  • Assists the Service Manager as necessary.
  • Perform other Servicerelated duties as required by management.
  • Submit Warranty Claims in compliance with dealership policies.
  • Close out all warranty work orders daily.
  • Create and submit all warranty claims and extended warranty claims.
  • Follow up on any outstanding warranty claims to keep receivables current on a regular basis.
  • Identify exceptional cases which may result in special agreements with the Head Office (Such as Goodwill); complete the required documents and follow up.
  • Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them as soon as possible or obtain authorization to cancel them.
  • Keep current on all new technical bulletins and open recall campaigns.
  • Ensure claims are complying and accurate documentation retained for audit purposes.
  • Work with accounting and Service Manager on warranty followup i.e. Missing claims, charge backs and denied claims.
  • Maximize claim eligibility.
  • Other duties as required.

Requirements:

  • Post secondary diploma/degree or equivalent experience.
  • Service/Internal Advisor experience is considered an asset.
  • Previous experience with scheduling in an automotive environment.
  • Strong organizational skills with the ability to multitask.
  • Basic knowledge of or ability to understand the mechanics of a vehicle.
  • Ability to set effective and efficient time schedules.
  • Ability to prioritize workflow.
  • The desire to provide a high level of customer service.
  • Strong interpersonal and relationshipbuilding skills
  • Valid G License with Clean Drivers Abstract
  • Clear Criminal Background Check

Here's what we offer:

  • Fun work environment and excellent company culture.
  • A very competitive pay plan with exceptional earning potential.
  • With 6 locations in the Automotive Group across Ontario, there is an incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff, to ensure the success of new members.
  • Group Health/Dental/Life/LTD Insurance
Group RRSP Matching program

**We appreciate all who apply, only those considered for an interview will be contacted.

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