Field Tech Specialist Advisor

6 days ago

London, Ontario, Canada NTT DATA Full time

Req ID: 284986


We are currently seeking a Field Tech Specialist Advisor - Remote to join our team in London, Ontario (CA-ON), Canada (CA).


The Field Tech Specialist Advisor is a key role tasked with orchestrating activities between Field Services, Desktop Engineering, and other delivery towers while also providing direct user support and internal service enhancements.

This role requires a balance of technical acumen and project management to drive service delivery improvements and encourage team collaboration for optimal outcomes.

By fostering collaboration and communication between teams, the Field Tech Specialist Advisor ensures that our technical services are seamless, efficient, and continually evolving to meet the changing needs of our users and the business.

Role Responsibilities

  • Provide expert remote support to end users by resolving Level 2 tickets requiring indepth knowledge and advanced troubleshooting skills
  • Utilize advanced data analytics to proactively identify and address user and enterpriselevel issues, coordinating with relevant teams for swift resolution.
  • Regularly assess the enterprise user experience, collaborating with delivery towers and clients to initiate and manage enterprisewide service improvements.
  • Administer Windows system administration tasks, including the management of Active Directory and Azure services, to maintain system integrity and adherence to organizational IT standards.
  • Collaborate with internal delivery towers to identify and implement service improvements, ensuring alignment with organizational goals and operational excellence.
  • Engage with customers to understand their needs and feedback, translating insights into actionable service enhancements that drive satisfaction and value.
  • Initiate and lead selfdirected projects aimed at enhancing delivery and operations, with a keen focus on driving efficiency through strategic automation solutions enabling shiftleft opportunities
Basic Qualifications

  • 3+ years in a specialistlevel role supporting enterprise clients, with a focus on service improvement and advanced troubleshooting.
  • 7+ years of IT generalist experience, encompassing a broad range of technical skills and a history of successful project delivery in complex environments
Additional Skills

  • Undergraduate degree or equivalent combination of education and work experience
  • Travel industry experience preferred
  • IT analytics and data analysis


 Automation and scripting
  • PowerShell, Python, VBA
  • Endpoint security
  • Mobile Device Management support
  • JAMF, Microsoft Intune, Apple Business Manager
  • Generalist IT skills in supporting Microsoftbased enterprises including Active Directory, Azure, DNS, DHCP, etc.
  • ITIL Certification
  • Excellent verbal and written communication skills
  • Ability to engage with key customer stakeholders to present, refine, and secure approval for operational and project initiatives
  • Ability to create and document processes
  • Project Management Experience

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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