Organizational Development and Change Manager

7 days ago

Toronto, Ontario, Canada Mace Full time
At Mace, our purpose is to redefine the boundaries of ambition.

We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe.

To learn more about our purpose, culture, and priorities, visit our strategy site.


Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.


The project:


We are the delivery partner working with our client to leave a legacy of competent, capable and right-sized organization that leads to repeatable delivery success.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well:

  • You will be a leading advocate of Mace's value of Safety First, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards.
  • You will possess advanced technical expertise in local Health and Safety rules and regulations relevant to project portfolio.
  • You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage.

Client focus - Deliver on our promise:

  • You will lead the delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
  • You will be the relationship owner and primary contact for Mace executive team engagement, and responsible for ensuring efficient governance to achieve our strategic priorities.
  • You will be responsible for key client relationship management, and converting the client's vision into a deliverable onsite plan.

Integrity - Always do the right thing:

  • You will have full budgetary oversight and ensure operations are fiscally and ethically viable, and meet organisational and legislative compliance obligations.
  • You will directly influence long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.
  • You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.

Create opportunity for our people to excel:

  • You will mentor, coach, and develop your project team and provide an environment to share knowledge and experience.
  • You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub.
  • You will provide expert technical advice and leadership support to Delivery Teams, creating a culture of ownership, promoting roles and responsibilities.


The objective of the organizational development team is to create a highly mobile, competent workforce through an embedded learning and development program that provides long term resource requirements to deliver complex programs.


You'll be responsible for:

  • Directing the development of a competency framework and a training plan to bridge any gaps between future desired state and current competence levels and associated KPIs.
  • Directing the development of a talent review process that enables the organisation to be more agile and mobile in managing project and program resources (right person and the right time with the right skills).
  • Assisting in creating best practice training strategies, plans and materials based on the impact expected training requirements and learner experience and in line with the clients training standards.
  • Identifying, develop and implement latest innovations in the delivery of knowledge, skills and capability, with reference to academic insights, technology and learning from other global programs.
  • Managing the relationships with client and partner stakeholders in relation to learning and development.
  • Establishing a measurement strategy that will provide relevant metrics and manage success factors.
  • Supporting the capability and change lead to transition the client to a highperformance program delivery organisation with complementary leadership and management development programs (using coaching, and other collaboration tools such as core strengths) to address assessed shortfalls.
  • Supporting organizational change initiatives.

You'll need to have:

  • Post secondary education in Learning and Development or related discipline, Masters would be considered an asset.
  • Experience building agile and sustainable learning and development programs within a complex enterprise.
  • Experience in organizational development, team building, leadership development, lean and agile methodologies.
  • Experience in eLearning and other innovative approaches to learning.
  • Excellent communication skills, change management and stakeholder management skills.
  • Strong facilitation and engagement capability.
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