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Technical Aide, Full-time
3 months ago
Faculty/Division:
Faculty of Applied Science & Engineering
Department:
Faculty IT Office
Campus:
St. George (Downtown Toronto)
The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education.
Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future's boundless potential.
The Faculty's Information Technology team works together to support a dedicated and diverse group of academic and administrative professionals who exemplify excellence in their fields.
Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertiseresponsible for IT service operations stewardship through planning, implementation, and ongoing support.
The incumbent will help cultivate and build positive relationships with staff and departments, working closely with peers, technical teams, and clients to lead and drive sustainable modernization paths for the delivery of high caliber IT solutions and secure computing, focusing on lifecycle management, maintenance, data analytics, and IT service maturity.
The incumbent will oversee all aspects of service delivery, including resolving complex issues, major incidents, and provide exemplary hands-on technical support.
Working within Faculty IT Office Client Services portfolio, the Technical Specialist is an exciting role that will help deliver outstanding experiences for our clients and directly support their outcomes.
You will be responsible for supporting a broad portfolio of tools, products, and services in our digital landscape.- Planning and implementing components of IT related projects
- Troubleshooting complex computer system problems
- Conducting needs assessments to determine end user technical requirements
- Providing consultative advice on IT issues
- Minimum four years of diverse IT experience in a multi client and multifaceted operational environment.
- Must have diverse application experience including, but not limited to, standard Office 365 applications, e mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill sets.
- Demonstrated experience with MacOS, MS Windows, and Linux/Unix operating systems; Web/HTML skills.
- Demonstrated extensive experience writing and disseminating technicalor procedural specifications and client facing documentation; Demonstrated experience with conveying complex technical ideas and teaching clients how to use IT systems, including presentation skills with the ability to facilitate staff training sessions, client workshops and meetings.
- Demonstrated ability to lead project delivery to completion.
- Ability to work with data including querying (SQL), report formatting and records creation.
- Expert level knowledge of all aspects that supports the client experience, including end user devices setup and configuration, software like Microsoft 365 and its associated application suite and enterprise management tools.
- Ability to communicate effectively and accurately, both verbally and in writing, especially in conveying complex technical ideas to clients, management, and other IT staff members.
- Ability to troubleshot network connectivity and performance issues.
- Assets (Nonessential):
- Technical certifications related to project management, process improvement, and business analysis (e.
- Experience with ServiceNow.
- Experience with Microsoft Intune or KACE Endpoint Systems Management Appliances.
- Familiarity with the University environment, governance, and policies.
University of Toronto's Alternative Work Arrangements Guideline.
Schedule:
Full-Time
Job Category:
Information Technology (IT)
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged , and their lived experience shall be taken into consideration as applicable to the posted position.
