Bilingual Casre Coordinator Absence Management

2 weeks ago

Montreal, Quebec, Canada Compuneel Full time

Title - Case Coordinator Absence Management Solutions II

Location:
Montreal, Quebec, CAN

Description:

  • Bilingual (French/English) required.
  • University degree in Occupational Health, Psychology, Kinesiology or any related medical or rehabilitation required.
  • Training will be in French but the role itself will be in French and English.
  • Reporting to the Supervisor, Absence Management Solutions, the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all noncomplex cases to resolution.
  • This role will also provide taskspecific support to a team of Absence Management Solutions Case Managers.
  • The position will contribute to the overall profitability of Group Disability by facilitating more timely return to work for our policyholder's employees.
  • This position is based in Montreal at 900 Maisonneuve O.
  • This role is frontline client facing and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case.
  • Strong decisionmaking skills are required to determine the case complexity according to a predefined framework of criteria.
  • This role is very much geared to having the case manager work towards health, productivity and financial outcomes for the plan sponsor and its employees.

Responsibilities:

  • Case Triage (5060%)
  • All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria.
  • Non-Complex Case Management (3040%)
  • All disability cases determined to be noncomplex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain noncomplex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences.
  • Case Manager Administrative Tasks (10%)
  • Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee followups)
  • Communication (Integrated into above accountabilities)
  • Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of nonmedical barriers.
  • Service Delivery (Integrated into above accountabilities)
  • Ensuring that all service delivery targets for the AMS products are met.

Qualifications:

  • Bilingual (French/English) required.
  • Good understanding of and experience with medical terminology and conditions
  • University degree in Occupational Health, Psychology, Kinesiology or any related medical or rehabilitation field.
  • 1 to 2 years Healthcare background.
  • Strong decision making and analytical skills with a strong attention to detail particularly with numbers, spelling and grammar.
  • Excellent communication skills: ability to direct conversations and target specific issues or lines of questioning.
  • Influencing and negotiation skills.
  • Strong customer service skills.
  • Ability to work effectively in a fastpaced, team environment.


 Intermediate
  • PC skills including MS Word, Excel, and Outlook.
  • Completion of some related insurance industry courses would be an asset.
  • Previous Group Disability Claims experience an asset.

Job Type:
Fixed term contract

Contract length: 12 months

Pay:
Up to $24.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have Previous Group Disability Claims experience?

Education:

  • Bachelor's Degree (required)

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