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Microsoft Teams Voice
2 weeks ago
Job Title
- Microsoft Teams Voice
- Contract
Vacancy No
- VN5789
Work Location
- Toronto, ON
Job Details
- Compugen is one of Canada's largest privatelyowned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customerfocused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.
- We are seeking a dynamic
Microsoft Teams Voice Consultant for our
-
Toronto branch who has experience with the solution planning, development, and delivery of Microsoft Teams Voice from a variety of source environments. You will be a trusted advisor who will provide technical guidance, mentorship and support to the Long View community and our clients.
- **
A Day in the Life:
- Implementation and support of Microsoft Teams Phone System and Microsoft Teams Direct Routing
- Implementation and support of Audio Codes including SIP trunking and PRI services
- Implementation and support of Teams Call Queue and Auto Attendants
- Preferably experience with integrating 3rd party contact center solutions with Microsoft Teams
- Designing and deploying carrier SIP solutions
- Support for enterprise customer network, including troubleshooting voice, video and data (IP) traffic
- Handling scripting and test automation relevant to Microsoft Teams Phone System
- Experience with private, public and hybrid clouds
- Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
- Strong understanding of SIP networks and analogue devices
- Implement and support the technology change from Legacy PBX/Lync/Skype for Business to Microsoft Teams Direct Routing
What You Bring:
- Understanding of voice communications, Teams calls in MS Teams, Enterprise/Cloud based Voice, Skype Enterprise Voice, and general telephony
- Microsoft Teams and Groups administration
- Familiarity with the underlying service architecture of Microsoft Teams including Exchange Online, Azure Active Directory and relevant licensing
- Familiarity with concepts for distribution lists, security groups, and 365 Groups
- Experience designing and leading migration projects to Teams (from Skype, SharePoint/OneDrive, Slack, including Enterprise Voice, etc.)
What Makes You Extra Awesome:
- Experience integrating 3rd party contact center solutions with Microsoft Teams
- Current industry certifications, including Microsoft Cloud Solution preferred
- MS 700 or Microsoft 365 Certified: Teams Administrator Associate
ITR
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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