Voice Engineer

2 weeks ago


Toronto, Ontario, Canada Insight Global Full time

Required Skills and Experience *

True operational implementation experience, 5-10 years - Any type of roll out of MS Teams voice in a branch environment will do.

Proven experience of low-level design of Team's voice data traffic.

Working with cross functional teams -- engineers, vendors, c-level execs

Interpersonal skills and ability to pivot, good humour, must gel with the team

Nice to Have Skills and Experience

Experience setting up a centralized Session Border Controller (SBC)

Migrating Cisco to Teams specifically

Job Description *

Title: Teams Voice Engineer

What You'll Do: As a Teams Voice Engineer, you will play a crucial role in a major transformational program across the bank. While many have deployed Teams voice services for individual bank branches, your expertise will be invaluable as we scale up at the CIBC data center. Our innovative approach involves deploying Teams voice services across multiple branches simultaneously, which hasn't been done on such a large scale before.

Your responsibilities will include:

1. Interacting with Networking, Identity, and Security Teams:

o Collaborate closely with networking, identity, and security experts to ensure seamless integration of Teams voice services.

o Provide technical expertise and guidance during the migration from Cisco to AV voice.

2. Operational Implementation:

o Execute true operational implementation of Teams voice services.

o Conduct data flow analysis to understand the end-to-end communication process.

3. Security and Identity Management:

o Leverage your knowledge of security best practices to enhance threat protection, identity management, and information protection through Azure services.

o Ensure compliance with security protocols.

4. Network Expertise:

o Work with network architects to optimize Teams voice data traffic over the WAN.

o Design and implement low-level data traffic configurations.

5. Branch Environment Rollout:

o Experience with deploying Teams voice services in a branch environment.

o Understand the unique challenges of rolling out voice services over a wide area network (WAN).

6. Interpersonal Skills:

o Collaborate effectively with cross-functional teams.

o Foster positive relationships and gel well with colleagues.



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