Customer Service Reps/Sports Specialists

1 week ago


Windsor, Ontario, Canada Sutherland Full time
Job Description

Company Description

Do you love sports? Are you enthusiastic about entertainment and technology? Enjoy streaming? Interested in working in an office environment?

Join Our Team.

Our dynamic Streaming Services team is seeking individuals who are inquisitive, creative, well-informed, and passionate about sports to join us as Sports Specialists.

These roles are located at our modern offices at Market Square (2109 Ottawa Street in Windsor), conveniently situated near the Ottawa 4, Walkerville 8, and Central 3 bus lines.

Job Description

As a specialist, you will deliver exceptional service and represent our brand as an ambassador for our customers, aiding in fulfilling their goal of catering to sports enthusiasts anytime, anywhere, and connecting them to their favorite sports and games. This involves:

  • Creating top-notch experiences for all fans reaching out to us by showing patience and addressing customer concerns
  • Educating fans, assisting them in achieving their objectives (streaming a game, setting up a fantasy account, etc.), and discussing sports with them
  • Effectively utilizing all available technological tools and resources to address fan queries
  • Building and retaining a broad understanding of the client's offerings and services

What we provide:

  • Competitive hourly wages, comprehensive training, and paid time off -- don't forget to inquire about our Global Flexible Vacation Policy
  • Extra pay incentives along with monthly rewards & recognition initiatives
  • Healthcare, dental, and vision benefits
  • Opportunities for career growth – 80% of our frontline managers have been internally promoted
  • Employee Discounts
  • Employee Assistance Program & Health and Wellness schemes including a personal coach exclusively for Sutherland

Qualifications

  • High school diploma or GED
  • Able to type 30+ words per minute
  • 1+ year of customer service background
  • Excellent English communication skills, both oral and written, as well as effective critical thinking and issue-solving capabilities
  • Proficient in website/digital navigation and engagement
  • Deep understanding of and enthusiasm for sports
  • Aptitude for multitasking, prioritizing, and time management in a fast-paced – yet remote -- setting
  • Skilled in Microsoft applications

NOTABLE: This opportunity is exclusively available to residents of Canada, and you must hold valid authorization to work in Canada to be considered for this role.

Additional Information

About Us

Being a digital transformation corporation and recently re-certified as a Great Place to Work, Sutherland has been aiding customers worldwide in achieving enhanced agility and refining automated customer experiences for more than 35 years. Collaborating with renowned brands across various sectors, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, we assist them in better supporting and serving their clientele.

#SP



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