Sports Customer Service Specialist
1 week ago
Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.
These positions are based at our brand new offices at Market Square (2109 Ottawa Street in Windsor), convenient to the Ottawa 4, Walkerville 8 and Central 3 bus lines.
As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most.
That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day.
Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do itDeveloping/maintaining a general knowledge of client's products and services
Competitive hourly rates, paid training and PTO be sure to ask about our Global Flexible Vacation Policy
Medical, dental and vision benefits
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
1+ year of customer service experience
~ Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
~ Efficient in website/digital navigation and interaction
~ Strong knowledge of and passion for sports
~ Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote environment
~ Proficient in Microsoft programs
As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.
We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Healthcare; and Mortgage Services, helping them to better support and serve their customers.
#Work at HomeOur workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly.
It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic.
We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
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