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Customer Support Associate
3 months ago
Job Description:
Position:
Customer Support Associate - Spoken Menu
Department:
Nutrition and Food Services
File #:
Role Level:
AC02 - $ $27.05/hour (plus 19% vacation & benefits and applicable shift premiums)
Status:
Part Time
Hours of Work/Shift:
Days & Evenings with Rotating Weekends
Site:
Mississauga Hospital and Credit Valley
Posted:
June 18, 2024
Internal Deadline:
June 25, 2024
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada.
Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission
:
A New Kind of Health Care for a Healthier Community
Our Values
:
Compassion, Excellence, Courage
Our Goals
:
Quality, Access, Sustainability
Our Enablers
:
People, Education, Innovation, Research
-
The location of any vacancy/position may be changed or reassigned as per operational needs
Key Qualifications:
- Secondary school graduate, with postsecondary education in Nutrition preferred
- Minimum two year relevant experience in a healthcare setting
- Knowledge of basic food and nutrition required, preference will be given to those with knowledge of diet therapy
- Demonstrated customer service and communication skills, handling issues and problem solving with tact and diplomacy
- Excellent computer skills (Meditech, Computrition, Microsoft Office, Internet)
- Ability to prioritize and handle multiple demands in a fast paced environment
- Proven organizational and team work skills
- Able to work independently and prioritize workload and handle demands in a fast paced environment
- Positive work and attendance performance essential
Position Summary:
- Responsible for working as part of a dynamic and diverse team to support the patient experience with excellent food service
- Responsible for obtaining patients' meal choices via computer for two meals daily
- Working closely with the patient food services assembly team
- Provides frontline service to patients and families, particularly food and meal requests and queries and related concerns.
- Works efficiently and effectively to meet department operational timelines
- Responsible for processing meal tickets for meals, nourishments and tube feedings
- Handles basic problems and refers issues beyond your scope to a Diet Technician or Nutrition and Food Service Team Leader
- Other duties as assigned
- Where these factors are relatively equal seniority shall govern providing the successful applicant._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._
