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Brand Support Associate

4 months ago

Saskatoon, Saskatchewan, Canada Cowan Graphics Inc Full time

Brand Support Associate (CSR)

Job Summary
Family owned business since 1945, Cowan Graphics Inc. has grown to become one of the largest digital and screen-printing companies in Canada. We have multiple locations in Western Canada.

Saskatoon location provides vehicle wraps/ graphics; murals/ wall graphics, building signage, indoor/outdoor banners, retail/event signage, decals, computer cut graphics, and specialty items.

We are looking for a motivated, well spoken, dynamic individual to join our Saskatoon team

Responsibilities will include but not limited to:

  • Assisting our Sales Team
  • Obtain detailed job specifications from the Customer and/or Sales, understanding the customers' expectations.
  • Manage customer walkins and support customer callins.
  • Assist the customer to meet artwork approval deadlines.
  • Write up job dockets for production.
  • Ensure accounting has provided terms prior to production.
  • Provide estimates and solutions to clientele.
  • Receive customer art files; review to ensure it matches the estimate and manufacturing capabilities.
  • Responsible for multiship distribution, spreadsheets, labels and courier input if applicable.
  • Manage deadline within all aspects of projects from start to finish.
  • Strong skills in work planning, scheduling and job prioritizing.
  • Work very closely with Production and understand materials and manufacturing capabilities.
  • Communicate with alternate plant if unable to facilitate in local facility.
  • Assist with reception tasks when needed.
  • Selfmotivated and ability to work independently.
  • Solid written and verbal communication skills
  • Multitasking and timemanagement skills, with the ability to prioritize tasks
  • Excellent organizational skills and a strong attention to detail.
  • Proficient with all Microsoft Office Suite
  • Ability to grasp technology and processes quickly.
  • Strong customer service skills
  • Experience in the printing industry is an asset, but not mandatory.

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Overtime
pay

Ability to commute/relocate:

  • Saskatoon, SK S7K 8G7: reliably commute or plan to relocate before starting work (required)

Work Location:
In person