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Front Desk Agent
3 months ago
Duties and Responsibilities:
- Check guests in and out while providing a pleasant experience.
- Issue room keys, pamphlets, vouchers, etc
- Answer questions and inquiries about attractions, dining reservations, events, etc.
- Handle Cash, Debit, and Credit Card authorizations.
- Review all credit card vouchers for proper imprints, authorizations and correct amounts.
- Verify and balance daily charges to customer folios, master accounts and house accounts.
- Observe and report any security issues to management.
- Additional duties as required by management.
Skills and Requirements:
- High School Diploma or equivalent
- Excellent customer service skills.
- Strong computer skills necessary including experience with Microsoft Word and Excel. Previous experience with a property management system an asset.
- Knowledge of SynXis an asset
- Detailoriented and an experienced problem solver. Able to multitask and handle multiple priorities.
- A team player with positive attitude.
- Eagerness to exceed guest expectations.
- Ability to work weekends and statutory holidays if necessary
Job Types:
Part-time, Casual
Salary:
$16.20-$16.50 per hour
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- Night shift
- On call
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
