Bilingual Collections Officer

1 week ago

Toronto, Ontario, Canada Vault Credit Corporation Full time
Salary:

Vault is a dynamic non-bank owned private lending company offering a diverse range of financial services, including mortgages, working capital loans, equipment financing, and various other lending products. Our dedicated team of experts boasts extensive experience in financial services and real estate, ensuring that we provide tailored solutions to meet our borrowers' needs more efficiently and effectively than traditional sources.

Who You Are:

We are seeking a passionate and results-driven individual with specialized experience in collections within the working capital space, particularly in dealing with customers of prime, near-prime, and subprime credit quality. You thrive on ownership of your results and excel in collecting payments on past due lease and loan accounts through effective verbal and written communication in English or French. Operating under general supervision and in strict adherence to established policies and procedures, you employ negotiation techniques, skip tracing efforts, and thorough financial analysis to resolve objections and collect bad debt with integrity and professionalism. As a committed team player, you embody our ethos of relentlessly pursuing excellence in all endeavors.

Responsibilities Include (but not limited to):

  • Promptly notifying customers of past due working capital payments and employing various communication channels (calls, emails, letters, SMS texts) to collect past due payments and restore accounts to good standing.
  • Advising customers on necessary actions and negotiating debt repayment terms, adhering to company process guidelines.
  • Demonstrating ownership of results and compliance with federal, provincial, and company policies and procedures.
  • Tactfully managing confrontational or stressful interactions, deescalating complaints, and treating customers with integrity.
  • Utilizing knowledge of financial contract terms and Equifax reports to effectively communicate with customers and enforce contracts.
  • Diligently working through assigned NSF and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up systems.
  • Identifying potential defaulted leases and escalating to senior collectors as necessary.
  • Collaborating with supervisors and team members to review accounts, progress, and ensure AR delinquency remains within tolerance levels.
  • Providing bilingual assistance to the team when required and undertaking other duties and special projects as assigned by management.

Knowledge, Skills, and Experience Required:

  • Fluency in English (written and oral) is essential, with strong French skills considered a significant asset.
  • Postsecondary education combined with a minimum of three (3) years of collections experience in the working capital space.
  • Proficiency in Microsoft Office applications, Excel, email, and basic internet usage.
  • Ability to interpret Equifax credit reports.
  • Exceptional organizational and time-management skills with meticulous attention to detail.
  • Strong persuasion, negotiation, problem-solving, and conflict resolution abilities.
  • Excellent interpersonal and internal customer service skills.
  • Capacity to understand customers' needs and problem-solve effectively.
  • Proficiency in calculating figures, amounts, interest, and percentages.
  • Ability to thrive under pressure, manage multiple tasks efficiently, adapt to changing environments, and uphold strong work ethics.
  • A collaborative team player who can also work independently.

We would like to thank all applicants for their interest. Only qualified candidates will be contacted.

  • Bilingual Collection Officer

    1 week ago

    Toronto, Ontario, Canada Banque Laurentienne Full time

    Toronto- AdministrationFull Time March 2024Laurentian Bank. Seeing beyond numbersBuilding a better and different financial institutionFinancial BenefitsWorking EnvironmentCommuting and TravellingFood and DrinksNice to haveFinancial BenefitsPension planGroup InsuranceStock purchase programMortgage, Line of Credit, Personal Loan, low interest ratesIncentive...

  • Bilingual Junior Collections Associate

    1 week ago

    Toronto, Ontario, Canada Toyota Full time

    Bilingual Junior Collections Associate - 12 Month Contract (Junior Collector) page is loaded Bilingual Junior Collections Associate - 12 Month Contract (Junior Collector) Apply locations Toyota Credit Canada Inc - Head Office time type Full time posted on Posted 11 Days Ago job requisition id Job Description Bilingual Junior Collections Associate - 12...

  • French Bilingual First Party Collection Officer

    1 week ago

    Toronto, Ontario, Canada SinglePoint Group International Full time

    We are currently experiencing rapid growth and development. Our organization is looking for enthusiastic, career-minded individuals to be part of our recovery team. Your role as a French Bilingual First Party Collection Officer **is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete the assigned...

  • Bilingual Collections Associate

    1 week ago

    Toronto, Ontario, Canada Lifeline of Canada Full time

    About the CompanyConnect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.This position of Bilingual English/French Billing Coordinator will be an integral role within our Lifeline Canada business. Since 1974, more than...

  • Collection Officer

    1 week ago

    Toronto, Ontario, Canada Laurentian Bank Full time

    Seeing beyond numbersTMAt Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and...

  • Bilingual Collections Representative

    1 week ago

    Toronto, Ontario, Canada Arjo Full time

    Empowering careers at ARJO:What moves you? Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are...

  • Agent de Recouvrement Bilingue/bilingual Collection

    1 week ago

    Toronto, Ontario, Canada NCRi Inc. Full time

    **Rejoignez notre équipe chez NATIONAL CREDIT RECOVERY INC (NCRi) - Agent de recouvrement bilingue**Êtes-vous prêt à faire partie d'une équipe dynamique qui vise l'excellence en matière de recouvrement de créances ? NATIONAL CREDIT RECOVERY INC (NCRi) est à la recherche de personnes enthousiastes et bilingues pour se joindre à notre famille...

  • Bilingual Office Manager

    1 week ago

    Toronto, Ontario, Canada AppleOne Full time

    This Bilingual Office Manager Position Features: Benefits Life Insurance Pet Insurance Great team and leadership Immediate need for Bilingual Office Manager seeking benefits, life insurance and pet insurance. Bilingual French/English, order desk and logistics and strong follow up will be keys to success in this dynamic organization. Successful candidates...

  • Collections Officer

    1 week ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Collections OfficerRequired Skills and Responsibilities Strong written and oral communication skills are essential. Promptly notifying customers on assigned task list of delinquent monthly payment and collecting past due payments to bring the account back into good standing Evaluate a situation and advise customers of necessary actions and negotiate debt...

  • Bilingual Credit and Collections Specialist

    1 week ago

    Old Toronto, Ontario, Canada Kassen Full time

    Our esteemed client in the manufacturing industry is currently seeking a Credit & Collections Specialist. In this role, you will play a vital part in administering the company's Credit Policy. The ideal candidate will possess excellent verbal and written communication skills, meticulous attention to detail, and a proactive approach to problem-solving. This...

  • Collections Clerk

    1 week ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Are you a customer service expert with previous experience in B2B Collections? Are you looking for a role that is mainly remote, working for a reputable name brand organization? If this sounds like you, let's talk Randstad has partnered with a thriving west end/Etobicoke client, looking for a Collections specialist for a contract position with the potential...

  • Collections Representative

    1 week ago

    Toronto, Ontario, Canada GM Financial Full time

    Overview:Why GM Financial?GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.Our team...

  • Collections Associate

    3 weeks ago

    Toronto, Ontario, Canada Adecco Canada Full time

    We are actively seeking a skilled and motivated Bilingual Collections Associate for a full-time position with our client based in Toronto, ON. The successful candidate will play a pivotal role in the assessment and collection of past due accounts, focusing on maximizing payments while maintaining respectful relationships with customers.Please note applicants...

  • Collections Associate

    2 months ago

    Toronto, Ontario, Canada Adecco Canada Full time

    We are actively seeking a skilled and motivated Bilingual Collections Associate for a full-time position with our client based in Toronto, ON. The successful candidate will play a pivotal role in the assessment and collection of past due accounts, focusing on maximizing payments while maintaining respectful relationships with customers.Please note applicants...

  • Collection Officer

    1 week ago

    Toronto, Ontario, Canada SinglePoint Group International Full time

    Join our vibrant and expanding team at SinglePoint as a Collections Representative. We pride ourselves on fostering a dynamic work environment where dedication is rewarded and growth opportunities abound.We have a permanent full-time opportunity and the schedule we are currently hiring for is 5 days a week:Monday through Friday between 8:30 am-8:00 pm ET and...

  • Bilingual Compliance Officer

    1 week ago

    Toronto, Ontario, Ontario, Canada CI Financial Full time

    Job OverviewWe are currently seeking a Compliance Officer, Registrations (Bilingual) to join our Compliance/Registrations Department. The Registration Department is responsible for the management / administration of licensing and registration for the affiliated member firms of CI Financial registered with the Canadian Investment Regulatory Organization...

  • Bank - Bilingual Collections Analyst

    1 week ago

    Toronto, Ontario, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Office Specialist, Bilingual

    1 week ago

    Toronto, Ontario, Canada BDO Full time

    BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. As a Total Rewards Specialist (compensation and performance), you will be joining a team of sophisticated Total Rewards professionals who have a lot of...

  • Office Specialist, Bilingual

    1 week ago

    Toronto, Ontario, Canada BDO Canada LLP Full time

    Apply locations Toronto - Wellington St Calgary - 8th Ave SW Halifax - Mumford Rd Ottawa - Kent St Oakville time type Full time posted on Posted Yesterday job requisition id JR2728 Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional...

  • Bilingual Office Specialist

    1 week ago

    Toronto, Ontario, Canada Citigroup Inc. Full time

    Serving as a member of the Canada Judgmental Credit Team, the person in this role will support base commercial credit and consumer highline credit with the opportunity to get exposure to base credit functions as needed. The incumbent is required to work in shifts (Week 1: Monday -Friday, Week 2: Day off during week and work Saturday. Shifts: Monday - Friday...