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Fraud Investigation Agent

3 months ago

Hamilton, Ontario, Canada Barclays Full time

  • Barclays
Hamilton, United States

Posted 8 hours ago Permanent Competitive

  • As a Barclays Fraud Investigation Agent, you will be responsible for evaluating all fraud claims to know the validity of the claim. Additionally, your responsibilities include reviewing individual fraud claims and recovering funds via suspect liability, hold harmless, customer challenge and Association guidelines in adherence with Federal Regulations. Your main goal as a Fraud Investigation Agent is to minimize losses for Barclays.
  • Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
  • Please discuss the detail of the working pattern options for the role with the hiring manager.
    What will you be doing?
  • Managing assigned case volume and ensuring adherence to department quantity and quality standards
  • Identifying service delivery failures and escalating issues or impact to appropriate business owners and leadership
  • Reviewing new fraud claims and explore any potential recovery opportunities to minimize net losses
  • Performing account handling in a timely manner to achieve maximum recovery
  • Having the ability to multitask working in blended phone/case environment
  • Evaluating all existing avenues to effectively resolve the fraud claim, including work with local authorities, outward contact to customers, merchants, and association guidelines
  • Reviewing accounts for potential Suspicious Activity Reporting and completing referrals in accordance with regulatory expectations
  • Understanding and complying with departmental Policies and Standards and regulatory expectations

What we're looking for:

  • Exceptional analytical skills
  • Able to work with others in a fastpaced, team environment and to interact effectively with all levels of management
  • Excellent written and verbal communications skills
  • Enthusiastic, customer solution focused

Skills that will help you in the role:

  • Interpersonal skills; proven ability to develop skill-set to meet and exceed performance standards
  • Aptitude within the fraud landscape with a background in recovery, Association rules, Regulatory comprehension, and fraud identification techniques
  • Ability to navigate shifting priorities of the business to ensure that optimal recoveries are made, and loss is reduced for Barclays

Where will you be working?


At Barclays, we are proud to be redefining the future of finance and here at Hamilton we are defining the future of the workplace and the future of the way we work and live.

We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here.

Whatever you do at Hamilton, you'll have every chance to build a world-class career in this world-class environment.
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