Client Services Analyst

1 week ago


St Catharines, Ontario, Canada Meridian Credit Union Full time

Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that's different. This is a place where you can expect the unexpected.

Find our story here:
About Meridian

Please note:
this is a 3-month contract with opportunity for renewal based on business needs


The role:

Is this role right for you? In this role, you will:

Technical Support and Incident Resolution

  • Resolve Tier II IT service requests and incidents escalated from the Service Desk. This includes remote troubleshooting and resolution for issues related to DVR, print, advertising displays, PCs, laptops, mobile devices, and other end user technologies located at Meridian branches and corporate offices.
  • Provide comprehensive support for all functional business role groups including corporate, retail, and executives, ensuring swift resolution of complex technical issues.
  • Track and document all support activities using ServiceNow for future knowledge base reference.

Project Work

  • Contribute to projects such as the annual hardware refresh, liaising with stakeholders to ensure timely and successful execution.
  • Oversee project timelines, resources, and deliverables, ensuring alignment with organizational objectives.

Client Deployments

Client Vulnerability Remediation

  • Maintain patch management processes and procedures to ensure timely deployment of security patches and updates.
  • Collaborate with cybersecurity teams to prioritize and address critical vulnerabilities, minimizing potential risks to organizational assets and data.
  • Monitor vulnerability assessment reports and security advisories, taking proactive measures to mitigate emerging threats.

Continuous Improvement

  • Identify and implement process enhancements within the IT Asset & Service Management area, leveraging SCCM, ServiceNow, and Intune.
  • Streamline software deployment, incident management, and device management processes.
  • Foster collaboration for the adoption of best practices across SCCM, ServiceNow, and Intune environments.
  • Participate in Changeadvisory board (CAB) process.

Knowledge, Skills, and Abilities

  • Strong interpersonal and communication skills, adept at engaging with stakeholders and end users.
  • Strong prioritization skills, capable of effectively managing and organizing tasks to meet deadlines and address critical issues promptly.
  • Working knowledge with SCCM (System Center Configuration Manager) for software deployment and endpoint management.
  • Competent in Azure Active Directory (AD) and Intune for cloudbased identity and device management.
  • Expertise in customizing Windows 10/11, including Group Policy management and registry modifications.
  • Knowledge of Windows Autopilot for device provisioning and configuration.
  • Experience with Crestron Unified Communications systems for managing video conferencing hardware and conference room setups
  • Proficiency in scripting using PowerShell or similar languages.
  • Experience with Crestron Unified Communications systems for managing video conferencing hardware and conference room setups
.

Office Location:
Toronto or St. Catharines Corporate Office


  • Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us._

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with inperson office time to collaborate, innovate and build relationships with your colleagues
  • This isn't your typical "corporate" job. We work hard and we have fun

Who we are:

  • Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose helping our members achieve their best life._

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