Benefits Administrator

1 week ago

Toronto, Ontario, Canada Manion Wilkins & Associates Full time

WHO ARE WE?
We're Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services.

Providing solutions to streamline the administration of an organization's pensions and health benefits, they know how to deliver the highest value.

Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

YOUR ROLE


We are looking for an experienced Benefits Administrator in our Group Benefits Services Department and we hope our search ends now, with you.


Reporting to the Supervisor, Group Benefits Services, the Administrator is responsible for the administration of all programs as defined under a client's group benefit plan.

The Administrator is responsible for the maintenance of various aspects of the member records, and for professionally communicating details of the plans to parties entitled to the information.


The Administrator must maintain the confidentiality and security of client files and data, and must adhere to specific rules and standards in protecting all information.


YOUR IMPACT

For a set block of clients:

  • You will professionally communicate with internal and external customers and plan members as required to ensure plan member records are accurately maintained. Supports Manion's Contact Center with member inquiries relating to programs managed by the Administration Department.
  • You will manage group benefits plans as defined in employee booklets and amended from time to time, according to standards and procedures as documented. Ensure eligibility rules are appropriately applied.
  • You will manage Health Spending Accounts, vacation payouts and SUB plans.
  • You will prepare and distribute correspondence, self payment, reinstatement and termination notices to plan participants as required by their circumstances. Manage stop loss procedure, garnishments, and bankruptcy settlements.
  • You will prepare reports as requested to support activities such as mass mailings and insurance renewals. Collaborate in the preparation of specialized communications materials such as booklets, newsletters, and forms.
  • You will coordinate with other departments to successfully transition members and their dependents through disabilities, retirements and deaths; including the setup of survivor accounts.
  • You will review all administrative sections in booklets, as requested, and investigate gaps between plan documents and Manion's information systems. Reports inconsistencies or missing procedure documentation to the Supervisor.
  • You will update member records on system to reflect current status, premium rates and policy information.
  • You will back up other Administrators as required.
  • Other duties as assigned by the Supervisor.

THIS IS YOU

  • Post Secondary Degree/Diploma in a related field
  • Two years progressive experience in a group benefits or insurance environment
  • Must possess excellent customer service skills, be team oriented and cooperative with coworkers, consultants and departments
  • Excellent telephone and written communication skills in English
  • Superior organization skills and have demonstrated ability to multitask and handle conflicting priorities
  • Demonstrated flair for detail, highly motivated
  • Strong organizational skills and able to meet deadlines
  • Self motivated and able to work well with mínimal supervision
  • French language skills an asset

CORE COMPETENCIES
Plan members and our clients rely on completing your tasks accurately and on time. You take pride in that. You feel accountable for your actions and want to be part of a winning team. You'll put in some extra time on occasion when it's required, knowing that we will compensate you for that.


We want someone who exhibits passion and excitement about their work and goes above and beyond to do whatever it takes to get the job done.


You'll be a perfect fit if you have:

  • You are
    Customer Focused in everything you do, you consider the people we serve.
  • You are
    People Oriented you build strong working relationships with different personalities quickly. People enjoy being around you.
  • You are a
    Team Player you look for ways to pitch in, and work well with a variety of personalities.
  • You are
    Organized since every client is different, timelines and demands vary. You know how to track everything, so nothing is mishandled.
  • You have
    Resilience you know how to juggle deadlines and competing demands. When you're under pressure, you rise to the occasion.

WHY YOU WILL LOVE WORKING FOR MANION
This is a full-time, permanent position. Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime.

While the normal working arrangement is in office, you will be required to work remotely through the COVID pandemic until otherwise advised.

Our office is surrounded by amenities, and you'll have free parking in our underground lot

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