Intermediate Technician, Audiovisual and

2 weeks ago

Ottawa, Ontario, Canada University of Ottawa Full time
The University of Ottawa—A crossroads of cultures and ideas


The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English.

Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas.

We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective.

Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada's top 10 research universities—our professors and researchers explore new approaches to today's challenges.

One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe.

Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place.

Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

About the faculty/service:
Teaching and learning support services


At the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population.

Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa.


Our team is comprised of professionals in the field of university education and specialists in educational technology in an academic environment.

The TLSS provides unique and essential content to the University of Ottawa.

Position purpose:

In this role, your responsibilities will include:

Installation Services:
Perform cabling and new equipment installations in classrooms and specialized facilities. Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus.

Client Support:

Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.


Monitoring and Maintenance:

Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University's computer network integrity.

Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards

Customer Service:

Inform clients of the services offered, the procedures and rules governing the use of educational technologies in a classroom setting and the use of the distance education facilities.


Assist with the equipment and facilities rental service:

recommend equipment, collect payments, deal with complaints and late returns, produce receipts, pick up and deliver equipment as required.

Verify rental equipment upon return; clean and/or repair returned equipment.

What you will bring:

Several years of experience in providing technical support and training to clients, on site and remotely;
A valid A+ Certification or willingness to obtain;
Health and safety certification for construction and maintenance operations or willingness to obtain;
Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility);
Knowledge of audio-visual systems and devices; design, cabling and termination skills;
Ability to work independently and in a team;
Planning and problem solving skills;
Ability to work under pressure, manage multiple priorities and meet strict deadlines;
Ability to lift and transport objects up to 20kg;
Bilingualism - English and French (written and spoken).

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning:
Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative:
Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is p

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