Field Technician

2 weeks ago

Ottawa, Ontario, Canada Thales Full time

Location:
Canada_Remote, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales.

Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement.

Dans tous les secteurs où œuvre Thales, notamment l'aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d'architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd'hui.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.

More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.


IT Field Technician
Atlantic Provinces of Canada

  • Remote

Position Summary


As an
IT Field Technician for Government Programs, you will be part of a team responsible for a complete range of Thales hardware and software solutions in DMV offices in New Brunswick, Nova Scotia, Newfoundland & Labrador and Prince Edward Island.


Key Areas of Responsibility

  • You will be responsible for all remote and onsite preventative and restorative maintenance and will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues
  • You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. and manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
  • You will have intermediate to advanced knowledge of ticket based tracking system and will use CRM software to consistently and accurately track tickets.
  • You will manage and deliver SLA commitments and expectations to customers.
  • You will work with operations engineers, sales and system administrator.
  • You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers including: reimaging experience, hardware maintenance, can disassemble certain products for parts replacement, and other duties as necessary

Minimum Qualifications

  • At least 1 year of experience in a customerfacing role within the IT industry.
  • At least 1 experience with Windows 7 and 10 OS, PC reimaging.
  • At least 1 year of experience with PC and laptop hardware.
  • Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
  • Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
-
Must have a valid State Driver's License and a clean driving record.

Special Position Requirements

  • Schedule: 40 hours per week. Monday
  • Friday plus 1⁄2 day on Saturday.
  • Travel: Up to 50% travel as needed and up to 4 hours to remote locations.
  • Site Visits: Drive to support DMV offices.
If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

  • Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
  • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
  • Company paid holidays and Paid Time Off.
  • Company provided Life Insurance,

Why Join Us?
Say HI and learn more about working at Thales _click here_

LI-Remote

LI-RG1

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Linde Full time

    Field Service Technician Description Job Overview: The Linde On-Site Air Separation Plant Technician is responsible for the safe, reliable and efficient operation of oxygen and nitrogen producing plants in St. Paul Park, MN. This is a challenging and rewarding job that requires sound technical abilities in the primary on-site product line, along with...

  • Geotechnical Field Technician

    2 weeks ago

    Ottawa, Ontario, Canada WSP Canada Full time

    The Opportunity:WSP has a new opportunity for a Geotechnical Field Technician on a permanent basis in Ottawa, Ontario. This opportunity will allow you to develop your technical skills in the field with like-minded professionals in a leading global professional consulting firm.Why WSP?We value and are committed to upholding a culture of Inclusion and...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring for a permanent, full-time Field Service Technician for our client located in Ottawa, ON. The Field Service Technician oversees on-site projects, installs products like Cobalt 60 radioactive sources, conducts various services, assembles and tests equipment, prepares technical reports, and may train customer operators and agents....

  • IT Field Technician

    4 weeks ago

    Ottawa, Ontario, Canada Cloudious LLC Full time

    Title - IT Field TechnicianOttawa, Ontario, Canada (only Onsite)Must possess a clean Canadian driving record and valid Driving License. Must have RCMP Security clearanceMust be a Canadian citizen Job Description: 2 5 years of experience in a customer facing role in the IT industry. Must be able to pass a background check, and authorizations required to...

  • IT Field Technician

    1 month ago

    Ottawa, Ontario, Canada Cloudious LLC Full time

    Title - IT Field TechnicianOttawa, Ontario, Canada (only Onsite)Must possess a clean Canadian driving record and valid Driving License. Must have RCMP Security clearanceMust be a Canadian citizen Job Description: 2 5 years of experience in a customer facing role in the IT industry. Must be able to pass a background check, and authorizations required to...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Armstrong Monitoring Corporation Full time

    Position Summary: Location of work servicing customer sites in the Ottawa-Gatineau area and internationally. You will be responsible for maintaining field gas detection instrumentation of all makes and models in a wide variety of environments (e.g. parking garages, manufacturing plants, research labs, etc.). While most of your work will be independently...

  • AV Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada MacDonald Search Group Full time

    Our client is hiring an AV Field Service Technician to join their team in Ottawa. The primary responsibility will be to work with the helpdesk teams and provide on-location technical support for customer issues surround AV equipment. Duties & Responsibilities Read and interpret electronic schemat

  • IT Field Technician

    2 weeks ago

    Ottawa, Ontario, Canada Atlantis IT Group Full time

    Title - IT Field TechnicianOttawa, Ontario, Canada (only Onsite)Must possess a clean Canadian driving record and valid Driving License.Must have RCMP Security clearanceMust be a Canadian citizenJob Description:years of experience in a customer facing role in the IT industry. Must be able to pass a background check, and authorizations required to access...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Leidos Full time

    DescriptionThis position is located in Quebecc City (YQB) Canada:Leidos is seek a Field Service Technician to join our SES team. The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With...

  • Generator Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Pritchard Power Systems Full time

    Job SummaryPritchard Power Systems is a full-service generator distributor with roots dating back to 1923.As the exclusive distributor of Kohler Power Systems for Ontario, Manitoba, and Saskatchewan, we are growing quickly and looking to hire for our Ottawa branch:Generator Field Service TechnicianResponsibilities and Duties Maintain and Repair Diesel and...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Xylem Inc. Full time

    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges.The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings.Xylem also provides a...

  • AV Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada MacDonald Search Group Full time

    Our client is hiring an AV Field Service Technician to join their team in Ottawa. The primary responsibility will be to work with the helpdesk teams and provide on-location technical support for customer issues surround AV equipment.Duties & Responsibilities Read and interpret electronic schematics and architectural blueprints. Conduct preventative...

  • IT Field Technician

    2 weeks ago

    Ottawa, Ontario, Canada Plaxonic Technologies Inc. Full time

    Title - IT Field TechnicianLocation - Ottawa, Ontario, Canada (Onsite only)Experience - 1 to 5 years (max can be 10 years experience)Only Canadian Citizens are consideredMandatory Requirements:years of experience in a customer-facing role. or more years of experience in the IT industry. or more years of experience with Windows 7 and 10 OS, PC re-imaging. or...

  • IT Field Technician

    2 weeks ago

    Ottawa, Ontario, Canada Epsilon solutions pvt ltd. Full time

    - 5 years of experience in a customer-facing role.- 5 or more years of experience in the IT industry.- 5 or more years of experience with Windows 7 and 10 OS, PC re-imaging.- 5 or more years of experience with PC and laptop hardware.Travel of up to 70% within the state of Ontario - typically one day trips, but some overnights required.Demonstrable experience...

  • Materials Testing Field Technician/site Inspector

    2 weeks ago

    Ottawa, Ontario, Canada exp Full time

    Materials Testing Field Technician/Site Inspector**Ottawa, ONBe our next Materials Testing Field Technician/Site Inspector At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada GAL Power Systems Full time

    Role:Field Service TechnicianOffice/Shop Address:2558 Carp RoadTerritory: Ottawa & Surrounding AreaWhat We Offer A strong team environment Competitive compensation and flexible benefits plan Opportunities for development and growth RRSP/DPSP plan with employer matching component Paid time off progressive vacation day plan and personal days Annual training...

  • Field Data Collection Technician

    2 weeks ago

    Ottawa, Ontario, Canada Eagle Engineering and Consulting Full time

    Field Data Collection / CAD TechnicianEagle Engineering & Consulting is a cutting-edge company that combines innovative technology with expert engineering knowledge to provide clients with unparalleled results. With a team of experienced engineers and specialists, we provide the most advanced solutions for reality capture, design, and analysis. We use a...

  • Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada GAL Power Systems Full time

    Title: Generator Field Service TechnicianCompany:GAL Power SystemsLocation: Ottawa, ONJob Type: Permanent, Full-TimeSummaryThis position involves performing emergency services, preventative maintenance, repairs, and troubleshooting for customer generators. Responsibilities include testing and verifying electrical components, programming and troubleshooting...

  • Full time Field Service Technician

    2 weeks ago

    Ottawa, Ontario, Canada Kelly Science, Engineering, Technology & Telecom Full time

    We are currently recruiting for Field Service Technician role for our client for full time permanent opportunityLocation:Ottawa, ONType: Full time permanent roleFIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a...

  • Field Service Technician Iii

    2 weeks ago

    Ottawa, Ontario, Canada Enersys Full time

    Learn More About Our CompanyJob Purpose:- related sales and service targets.Essential Duties and Responsibilities: Follows all company policies and procedures as listed, but not limited to: warranty policies, Federal & Provincial safety standards, transportation of dangerous goods Maintains a safe, orderly, and clean working environment Is directly...