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Event Technical Lead, The Westin Ottawa

4 months ago

Ottawa, Ontario, Canada Encore Global Full time

Position Overview:


The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities:
***
Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor and coach for other Technicians on ENCORE's Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor upselling techniques.
  • Work with clients to finalize invoices.

Job Qualifications

  • High school diploma required. Associate's degree is preferred.
  • ENCORE Technical Level 3 Certification is required. New ENCORE team members must be certified by their location within 30 days.
ENCORE Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New ENCORE team members must be certified by a qualified proctor within 60 days.

  • 23+ years of customer service or hospitality experience is preferred.
  • 23+ years of audio visual experience is required.
  • A valid driver's license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Decision Quality
  • Tech Savvy
  • Communicates Effectively
  • Drives Results
  • Instills Trust