Td Insurance, Subrogation Analyst

1 week ago

Halifax, Nova Scotia, Canada TD Bank Full time
417288BR

Insurance

Halifax, NS

Saint John, NB

August 18, 2023

Hours

35

Workplace Model

Hybrid

Pay Details

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions.

TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Details

Responsibilities include but are not limited to the following:

  • Lead initiatives and workstreams using your expertise to improve our internal processes based on the insights, from your own analysis of our activities, in our effort to sustain our optimal customer service levels.
  • The role focuses on Atlantic Subrogation
  • Lead the initial problemsolving process to identify, assess and resolve potential issues you spot in your analysis, or determine the appropriate manager to escalate the issue to, in a timely manner.
  • Provide firstlevel reporting and operational analytics as input for senior leadership to help them in their decisionmaking, offer insights to resolve minor business issues and capture data trends to improve overall service delivery.
  • Follow internal operating practices and industry regulations in leading problem resolution for issues that have been escalated to you for further clarity given the complicated nature of the polices and programs within your scope.
  • Help us sustain our culture of risk management and control functions, supported by effective processes and sound infrastructure in alignment with our risk appetite.
  • Contribute to improving operational efficiencies in support of the larger TD Insurance team by staying productive, organized and keeping everyone uptodate on the status of your assigned projects.
  • Maintain our high service levels by providing reliable speed and accuracy in the processing of all required tasks while maintaining detailed documentation in full compliance with our business standards.
  • Participate in personal performance development by crosstraining within your own team to become adept at handling a larger scope of tasks in the interests of career advancement opportunities.
  • Share your ideas and fresh approaches crossfunctionally to help develop innovative solutions that could improve our service levels and maximize our value and effectiveness across the business.
  • Act with the highest levels of integrity while always observing regulatory guidelines, fulfilling your due diligence and properly handling confidential information.
Job Requirements

  • Completion of postsecondary education
  • Atlantic (Halifax, PEI and New Foundland) license required
  • Undergraduate degree considered an asset
  • 3+ years of relevant experience
  • Legal experience required
  • Proficient to work in a fastpaced environment through strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
  • A gogetter individual who can exercise initiatives and be accurate, and detail oriented to handle several tasks and changing priorities
  • A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.


Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on

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