Workshop Performance Specialist

1 week ago

Hamilton, Ontario, Canada The Fedcap Group Full time

Position Summary:

Essential Responsibilities:

  • Train our Service Provider Network in all aspects of the delivery of life skills and work readiness training curriculum to jobseekers (Train the trainer model).
  • Observes life skills and work readiness training groups delivered by Service Providers.
  • Assess Service Provider delivery and adherence to training curriculum.
  • Ensures Service Provider method of delivery is aligned to training curriculum.
  • Completes a full review of observed sessions and provide constructive feedback to both the training delivery staff and Service Provider management team.
  • Supports the continuous improvement cycle through goal setting with Service Providers.
  • Monitors Service Provider performance (as it relates to training delivery) to ensure effectiveness of training delivery is maintained.
  • Perform other related duties as assigned by Operations Manager, Floor Supervisors and Management. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

  • Bachelor's degree or higher preferred.
  • Experience of working in Human Services in a work readiness capacity.
  • Capacity to meet tight deadlines and work additional hours when needed.
  • A skilled negotiator with the ability to make recommendations based on observation and analysis.
  • Experience of working with the following populations: Persons with barriers to employment; Persons with disabilities; Francophones; Newcomers; Indigenous populations; Youth with Higher Support Needs.
  • Bilingual French preferred.

Knowledge, Skills and Abilities:

  • Demonstrable knowledge of
- embrace the mission, vision, and goals of Fedcap Canada and The Fedcap Group and execution of relevant policies and procedures.
- strong organizational, administration, presentation, and communication skills (both verbal and written).

  • Cultural competency
  • Demonstrable ability to
- effectively engage and train to a wide variety of learning styles.
- think analytically to identify training needs and evaluate the effectiveness of training
- utilize social media to communicate
- analyze and organize data for the purpose of contractual reporting.
- work cooperatively with others on a team.
- be accurate, precise and attentive to detail.
- build strong interpersonal relationships with internal and external stakeholders.
- maintain the highest level of confidentiality, integrity, and ethical practice.
- meet goals of the organization.
- navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.

Supervisory Responsibility:

This role has no direct reports.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.

Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.


Fedcap Canada warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process as per the AODA Employment Standard.

Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews.


Mission:
We are committed to improving the economic and social well-being of the impov

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