Technical Supporter

2 weeks ago

Edmonton, Alberta, Canada Jobility Talent Solutions (formerly Samiti Technology) Full time

Senior Application Support Analyst - Join the team at a leading company

The Senior Application Support Analyst collaborates directly with end users, both internal to the GoA and external stakeholders, to troubleshoot technical issues, process requests, and support business teams.

To excel in this role, we are looking for someone with strong political acumen, excellent written and verbal communication skills, and extensive experience in stakeholder relations.

The ideal candidate can effectively prioritize and manage workload, make independent decisions, show self-motivation, and work autonomously.

  • Receive and respond to inquiries regarding supported applications by the Help Desk team.
  • Address escalated inquiries from the VIP team.
  • Aid users in creating requests in BERNIE (ServiceNow) and provide necessary follow-up.
  • Work with business teams on migrating SP2016 sites to SharePoint Online.
  • Collaborate with stakeholders to gather requirements for SharePoint solutions and enhancements.
  • Manage SharePoint permissions, user access, and security settings.
  • Inform inquirers about the resolution to their inquiry.
  • Utilize Help Desk software to log calls for resolution or escalate pending inquiries.
  • Communicate effectively with technical and/or business teams to resolve client issues.
  • Monitor proposed solutions' progress and maintain client contact to provide status updates.
  • Test end-user solutions, bug fixes, and new application features to ensure client satisfaction.
  • Coordinate training sessions for external stakeholders and internal staff as needed.
  • Maintain deep knowledge of applications for efficient support.
  • Manage user IDs and passwords.
  • Contribute to related projects as necessary.
  • Develop and update documentation as required.
  • Report application errors during call resolution and testing post-fix.
  • Coordinate communication with external stakeholders, staff, and internal team members.
  • Identify future training needs and provide regular status reports on reported issues.

Equipment Requirements:

  • Resource must have their own computer and related equipment with a modern version of Windows or MacOS compatible with Azure Virtual Desktop and remote software. Windows is preferred for better compatibility.

If working remotely, the Contractor is responsible for all necessary equipment and supplies.

Working Hours:

  • Standard work hours are 08:00 - 16:30 Alberta time, Monday to Friday, excluding observed holidays.
  • Remote work within Canada is required for network and data security reasons.
  • Although the role is primarily remote, onsite meetings may be needed occasionally, with travel expenses not covered by GoA.

Notes on Location:

Although primarily remote, the resource must make themselves available for onsite meetings when necessary, albeit infrequently.

Incumbency:

This is a newly created position. A standard background check is mandatory.

  • Prior to commencing services, the Supplier must provide the Province with criminal record checks when requested.

An enhanced background check process is required, starting with a standard criminal record check.

  • Further, an Enhanced Security Clearance will be necessary, managed by GoA exclusively.

Mandatory Training Courses:

  • Upon hiring, completion of mandatory training is mandatory, including Freedom of Information and Protection of Privacy Act and Security awareness training, with optional courses available.

Interviews are scheduled for June 10-11. Refer to Job Posting for contract details.

SUBMISSION MUST INCLUDE:

  • RESUME
  • Detailed experience within the resume under relevant job/projects.
  • Job/project terms in MMM/YYYY format.
  • RESOURCE REFERENCES: Three references detailing similar work performed, with the most recent listed first.

  • Technical Support

    2 weeks ago

    Edmonton, Alberta, Canada RAM Elevators and Lifts Full time

    About usRAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 65-70, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof...

  • Technical Architect

    2 weeks ago

    Edmonton, Alberta, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Business Systems Analyst

    2 weeks ago

    Edmonton, Alberta, Canada Tundra Technical Solutions Inc. Full time

    Project Name Two Senior IT Business Analysts are required to assist the ENMOC branch in the successful modernization of the legacy applications used to operate the Alberta Health Care Insurance Plan. The resource will be working in collaboration with an existing team of internal and external resources to support documentation of current state, identify and...

  • Technical Support Agent

    2 weeks ago

    Edmonton, Alberta, Canada GardaWorld Full time

    Select how often (in days) to receive an alert: Technical Support Agent Business Unit: Corporate Career Area: Operations and Administration Location: Edmonton, AB, CA GardaWorld is hiring Join our esteemed team as a Technical Support Agent and contribute to our remarkable journey Imagine joining a remarkable company that has been at the...

  • technical support supervisor

    2 weeks ago

    Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsWork settingPrivate company, corporation or industryTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...

  • Technical Support Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Dentons Full time

    Edmonton, AB, CA- Feb 16, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...

  • Technical Support Supervisor

    2 weeks ago

    Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 yearsWork setting: Private company, corporation or industryTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user...

  • Technical Support Representative

    2 weeks ago

    Edmonton, Alberta, Canada Titan Logix Corp. Full time

    The Technical Support Representative is the first point of contact for Titan's end-use customers and represents the voice of customer within our organization. The Technical Support Representative is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to customer-facing...

  • Technical Support Representative

    2 weeks ago

    Edmonton, Alberta, Canada GPS Insight Full time

    Who We AreCertified Tracking Solutions is a company in Technology Solutions in Edmonton, AB. We are a leader in the GPS tracking and fleet management industry. Through our cloud-based online services and custom hardware, we provide solutions for customers in various industries all over the world.Our success can be attributed to our dedicated employees,...

  • Technical Customer Support

    2 weeks ago

    Edmonton, Alberta, Canada EagleBurgmann Canada Inc. Full time

    This position is responsible for providing technical expertise in support of the sales organization for Canada in a manner that creates a competitive advantage, maximizes customer satisfaction, and contributes to the return on investment objective for the company.ESSENTIAL JOB FUNCTIONS: Analyzes technical information to provide adequate solutions to the...

  • software technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada Cloud hut Technologies Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • systems technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • Solar Technical Support Rep

    2 weeks ago

    Edmonton, Alberta, Canada Kuby Renewable Energy Ltd Full time

    Position: Solar Technical Support RepCompany: Kuby Renewable Energy Ltd.Location: Edmonton, AlbertaType: Full-time, PermanentAbout the Company:Kuby Renewable Energy is a leading solar energy company in Alberta, specializing in designing and installing solar photovoltaic (PV) systems for residential and commercial customers. As a passionate and dedicated team...

  • Systems technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada EliteGlobal Group Ltd OA Elite Global Group Full time

    Title:Systems technical support analystJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$28.85 Hourly, for 30 to 40 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:2311 90b St SW Suite 201Edmonton, ABT6X 1V8(1 vacancy)OverviewLanguagesEnglishEducationCollege/CEGEPExperience2 years to less than 3...

  • systems technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada EliteGlobal Group Ltd Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this...

  • Technical Support Student

    2 weeks ago

    Edmonton, Alberta, Canada Bird Construction Full time

    Technical Support StudentWhere Greatness GrowsThe greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply...

  • systems technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada EliteGlobal Group Ltd Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupSet up equipment for...

  • systems technical support analyst

    2 weeks ago

    Edmonton, Alberta, Canada Deva Applications Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • Freezer Repair Technical Support Agent

    2 weeks ago

    Edmonton, Alberta, Canada beBee Professionals Full time

    beBee Professionals is looking for a Freezer Repair Technical Support Agent to join our team in Edmonton.The successful candidate will be responsible for providing technical support to customers with freezer repair issues. This includes troubleshooting, diagnosing, and resolving customer inquiries. The ideal candidate should have a strong technical...

  • Technical Sales and Service Support Professional

    2 weeks ago

    Edmonton, Alberta, Canada Flender Corporation Full time

    R5811: Technical Sales and Service Support ProfessionalCompany DescriptionFlender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.We are now hiring a talented Technical Sales and Support Professional to join our team on a...